High Wycombe, United Kingdom, July 27, 2006 --(PR.com
)-- Maven Management Ltd, a leading full service research agency and provider of Customer and Employee Satisfaction Surveys in the UK announces that as of 3rd July 2006 it has changed its name to Maven Research.
The change in name is seen as a reflection of the type of organisation that Maven is and loses some of the ambiguity that Maven Management portrays.
Barry McKeich, Sales & Marketing Manager has stated that “The change in name coincides with an overall brand review of the company and continues our development under the direction of the new Managing Director Kathryn Lewis. Our commitment to quality research provision across all of our major product areas – customer satisfaction research, employee satisfaction research, brand awareness etc. will be better portrayed, and hopefully understood by customers and colleagues, through our new title.”
Maven intend launching a new logo and brand design as well as a new website design www.maven.co.uk in the next few days.
Maven Management is a full service market research agency and specialises in measuring customer satisfaction and employee engagement. “Our applications help our clients to measure and track customer satisfaction levels,” says Barry McKeich. In addition, Maven’s services help clients to identify & prioritise factors that drive customer loyalty, better understand and develop employee engagement and examine links from customer expectations back to employee behaviours.
Maven conducts all forms of ad-hoc research into corporate brands, products and services, using qualitative methods such as depth interviews and focus groups to determine and then measure, what different segments of a market expect and what is important to them. Maven then applies a quantitative approach to research the gap between their expectations and their perception of the service experience they receive from clients and their competitors. Key priorities emerge from identifying those issues where customers have high expectations and where a significant gap exists between their expectation and a company’s performance. The clarity allows organisations to better target resources against those key performance gaps and measurable benchmark targets can then be set for on-going monitoring and understanding.
For more information call: 0845 3003303 or go to: www.maven.co.uk.
About Maven Management
Maven Management is a Market Research Agency specialising in Customer and Employee Satisfaction Surveys for the UK and Europe. Maven® Management is one of the ten largest agencies in the UK for continuous research. Maven offers a full range of research services and uses both qualitative and quantitative techniques to provide research solutions that add strategic value.
Maven specialise in Customer Satisfaction Surveys and surveys of Employee Satisfaction and Employee Engagement. Maven has a broad range of business and consumer research experience across all sectors and its applications include tracking customer satisfaction levels, identifying factors that drive customer loyalty, understanding employee engagement and all forms of ad-hoc research into brands, products and services.
Sales & Marketing Manager
Tel: 01494 688400
Maven Management Limited
Old Bank House
39 High Street
Bucks, HP11 2AG