99% Uptime Guarantee from TotalCare IT Solutions

TotalCare IT Solutions goes where no other IT company has gone before with its guarantee to keep clients up and running all day, every day.

Raleigh, NC, August 31, 2006 --(PR.com)-- TotalCare IT Solutions, the Triangle’s top provider of IT support to small and medium sized businesses, today announced the launch of its “99% Uptime Guarantee” service.

The Uptime Guarantee serves as a commitment to clients that TotalCare will keep their technology systems up and running 24x7x365. Organizations engaging TotalCare to manage their computers, networks, servers, printers and other devices do not have to worry about suffering from downtime, and if they do, they get their money back.

It is no secret that in today’s business community, more and more companies rely on technology to help them run their business with greater efficiency. With that, comes an increased dependency on the technology to work when it’s needed. Unfortunately for many organizations, they lack that trust in their technology.

Tim Finnegan, TotalCare Program Director says, “Many organizations do not have processes in place, or reliable support providers available to prevent technology disasters and downtime from occurring. Others have internal IT staff that is overworked and therefore unable to respond to all support inquiries or perform the many tedious-but-necessary tasks that can prevent downtime. The common thread here with all these organizations is that they view downtime as a thorn in their side, but don’t think much can be done to prevent it.”

This widely-held misconception is one that TotalCare hopes to debunk with their 99% Uptime Guarantee. Finnegan continues, “TotalCare customers can rest assured that their technology will work when they need it. Through our proprietary remote monitoring technology and talented bench of engineers, we are able to detect and correct technology issues before they disrupt our clients’ business. For our clients, unexpected downtime is an exception rather than a rule.”

The Guarantee serves as a huge relief to TotalCare clients. “Our organization needs to focus on what we do best, which is provide our customers with modern banking products and services without sacrificing the quality, personalized service our customers expect and deserve from a true community bank,” says Dale Montgomery, IT Director at Four Oaks Bank and TotalCare client. “TotalCare ensures that we have the stable, secure and efficient technology to do just that. Knowing that we can count on our technology to work allows us to devote our time and energy to our core business.”

The guarantee is the first of its kind to be offered from a local IT services provider. TotalCare is powered by the region's top provider of technology and staffing solutions, Alphanumeric Systems, Inc. For more on the 99% Uptime Guarantee and TotalCare IT Solutions, visit www.TotalCareITSolutions.com


About TotalCare IT Solutions:

TotalCare IT Solutions, a division of Alphanumeric Systems, Inc., is the leading provider of outsourced IT support services to small and mid sized Triangle based businesses.

The company’s proprietary 24x7x365 remote monitoring technology eliminates most computer related issues before they occur, saving clients from downtime and significantly reducing the costs associated with traditional “break/fix” site visits.

TotalCare is the smart, safe and secure solution for growing technology enabled businesses. Over the past 25 years the company has worked with more Triangle based companies than any other local IT company and supports over 10,000 devices for its roster of clients. TotalCare is headquartered in Raleigh, North Carolina and provides IT services to companies from the Triad to the North Carolina coast.

For more information, call 919-376-4518 or visit www.TotalCareITSolutions.com.
TotalCare IT Solutions
Ashlie Lanning