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New e-Book Helps Companies Achieve Higher Levels of Employee Engagement

Adel, IA, August 01, 2009 --( New e-Book Helps Companies Achieve Higher Levels of Employee Engagement
“Beyond the Headset” Offers 25 Hints, Tips, and Techniques for Call Center Managers

In his informative new e-book, Skills World’s chief learning officer, Gary Jensen, offers call center management a variety of innovative and creative ideas aimed at increasing employee engagement levels.

“Employee turnover costs companies worldwide millions of dollars each year,” Jensen said. “And, it’s an especially big problem for call centers which are known for extremely high levels of attrition.”

As a trainer, coach, consultant, and former call center manager, Jensen draws from a history of real-life experiences and packs dozens of creative tips into a well-designed e-book that offers something for even the most seasoned managers and human resource professionals.

Early reviews call the e-book, “engaging,” “well designed,” and “informative.” To download a complimentary copy of “Beyond the Headset: 25 Hints, Tips, and Techniques for Engaging the Call Center Frontline,” please visit for details.


Notes for Editors

About Gary Jensen
Gary is the founder and chief learning officer for Skills World. He has more than a decade of experience in the credit, collections, and financial services industries having served as a trainer, supervisor, and manager. He is a former Certified Instructor for ACA International, The Association of Credit and Collection Professionals, and has appeared as a guest speaker at events such as ACA’s Annual Convention, ACA’s Fall Forum, Credit and Collections Business Academy, and NCHELP’s Debt Management Conference. His articles have been featured in Collector Magazine, Consumer Trends, Management Trends, Collect! Magazine, and see} Magazine. You can find him ranting and raving on his popular blog and follow his tweets on Twitter at

About Skills World
Skills World is a professional training and business services company located in Adel, Iowa. Founded in 2007, Skills World exists to help individuals and companies realize greater levels of success, enjoyment, and satisfaction in what they do by closing the gap between where they are and where they want to be. A commitment to clients’ goals and needs allows Skills World to offer long-lasting partnerships based on trust, effectiveness, and affordability.

For more information please visit or call (515) 339-5899. Skills World, its logo, and collector mentor are trademarks of Skills World.

Gary Jensen, Chief Learning Officer
Skills World | Adel, Iowa, USA
Phone: (515) 339-5899
Contact Information
Skills World
Gary Jensen

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