JCB North America Continues Long Streak of On-Time Parts Deliveries

Company Achieves Delivery Goals; Launches 48-Hour Guaranteed Parts Program.

Savannah, GA, September 06, 2009 --( Users of heavy equipment like excavators, backhoe loaders and telescopic handlers will tell you that keeping their machines up and running is a top priority. Perhaps no one understands that need for productivity better than leading heavy equipment manufacturer JCB. As a result, JCB’s North America customer support team has achieved a major service goal by delivering 95 percent of parts stock orders early or on time for the past 17 consecutive months.

In North America, JCB parts are shipped from distribution centers located in Burlington, Ontario, and at the company’s North America headquarters in Savannah, Georgia. Mike Werner, vice president of customer support for JCB North America, says that his department is making considerable strides toward correcting a major misconception about JCB and its machines.

“Because some JCB machines are manufactured in Great Britain, there are people in Canada and the U.S. who mistakenly believe it’s difficult to get JCB parts within a reasonable amount of time,” Werner explained. “In today’s global economy, our typical North American stock order is filled within seven days or less, and machine down orders are delivered to the dealer within 24 hours—that’s even faster than industry standards.”

Werner went on to describe another example of JCB’s ongoing commitment to on-time parts delivery—the new 48-Hour Guaranteed Parts Program. This initiative ensures that parts on the Mandatory Stock List for JCB Backhoe Loaders and Loadall Telescopic Handlers will be available to customers at their local dealerships within 48 hours after placing their orders.

“In the extremely rare instance that a part on the Mandatory Stock List doesn’t make it to the dealership within 48 hours, that part and any associated shipping costs will be free of charge,” Werner said. “That’s how confident we are in our ability to provide these parts on time. We don’t just say that our service is good; we back it up with a guarantee.”

JCB’s customer support team and parts distribution centers plan to continue helping dealers and customers “get the job done” by providing the parts they need as quickly as possible. For more information about JCB’s industry-leading equipment for the construction, agriculture, industrial and waste/recycling markets or to find a dealer near you, call JCB’s North American Headquarters in Savannah at (912) 447-2000 or visit

About JCB:

JCB has 18 plants on four continents: 11 in the UK, three in India and others in the USA, China, Germany and Brazil and employs around more than 7,000 people worldwide.

JCB celebrated its 60th anniversary in 2005. JCB is privately-owned by the Bamford family and the Chairman, Sir Anthony Bamford, is the son of the company’s late founder, Joseph Cyril Bamford.

The company manufactures more than 300 different machines including: backhoe loaders; Loadall telescopic handlers; tracked and wheeled excavators; wheel loaders; articulated dump trucks; rough terrain fork lifts; mini excavators; skid steers loaders; JCB Vibromax compaction equipment; generators and Groundcare equipment. In addition, for agricultural markets, the company produces a range of telescopic handlers and the unique Fastrac Tractor. JCB also manufactures the Teletruk Forklift for the industrial sector.

In 2005, JCB secured one of the largest orders in its history when it won a $290 million deal to supply the U.S. Government with High Mobility Engineer Excavators (HMEEs). Full scale production of the HMEE is now underway at JCB’s plant in Savannah, Ga., USA.

The HMEE fulfils a need from the military for rapid deployment high mobility products. To further meet these requirements; JCB has also developed a range of other high mobility products from the High Mobility Fastrac Tractor, through to the High Mobility Rough Terrain Forklift and the High Mobility Utility Vehicle.

JCB has won more than 50 major awards for engineering excellence, exports, design, marketing, management and for its care for the environment. Among them are 21 Queen’s Awards for Technology and Export Achievement.

JCB Americas
Lynette Von Minden