Oxford, United Kingdom, October 15, 2009 --(PR.com
)-- International web hosting company, Storm Internet today announced the launch of LiveChat – its 24/7 online technical support service, enabling customers to speak directly and instantly to a support expert.
Storm’s LiveChat facility - previously available to only dedicated server customers - can now be used by all Plus, Ultimate and Reseller shared web hosting customers, for technical questions and server related issues with web sites or hosting packages.
Storm’s CEO Salim Benadel said:
“We are continually striving to be the best hosting company in the UK, and we recognise that to achieve this goal, we need to offer a support service that is streets ahead of our competitors. By providing Storm Internet customers with direct access to experienced support technicians through our Live Chat facility, they can speak directly to the people with the skills and knowledge to resolve their issues first hand. Therefore receiving the help they need, when they need it.
“Providing customers with instant access to an experienced technician goes beyond the call of most hosting companies, who only offer 1st line phone or email support. So instead of being stuck in a queue for lengthy periods of time waiting to have their issues logged, our Live Chat facility enables customers to talk directly to experienced Level 3 technicians who can set about resolving the issue there and then.”
Designed as an extension and not a replacement to their current support service, Salim believes that the Storm LiveChat facility is the kind of rapid response support facility which is essential for the hosting consumer of today, whose businesses depend on their websites being fully functional at all times.
Storm’s aim is to recognise this, go the extra mile and provide a customer support service that is second to none.
About Storm Internet
Storm Internet specialises in web hosting and dedicated server solutions for individuals and businesses. The company was founded in 2004 by its CEO Salim Benadel. Storm’s main customers are businesses and individuals with some I.T experience and its target markets fall under three services:
· Web hosting customers – individuals, entrepreneurs, web developers and designers requiring cheap high quality web hosting and email
· Dedicated server customers – individuals and small to medium sized businesses with In-house IT staff who require a server as raw material so that they can configure to suit their own needs.
· Business solutions customers – small to medium sized businesses that either have no IT resources or who want to outsource an essential IT service. Their aim would be to save money and remove any associated hassle. An example would be a company wanting to have all their company’s email managed externally.