Raleigh, NC, September 26, 2006 --(PR.com
)-- Don Walston, president and CEO of Coldwell Banker Howard Perry and Walston, a Raleigh-based real estate firm has announced that the firm has partnered with Quality Service Certification, Inc. (QSC) to provide extensive customer service training and certification to CBHPW agents. QSC measures an agent’s performance and customer satisfaction by surveying home sellers and buyers following a closing. QSC offers home sellers and buyers a unique option to check the Customer Satisfaction Rating of an agent displayed on the QSC professional website (www.qualityservice.org).
“Our partnership with QSC allows us to measure and continue to improve upon our exceptional service to our clients,” said David Jones, COO of Coldwell Banker Howard Perry and Walston.
About Coldwell Banker Howard Perry And Walston:
Howard Perry, an established builder, and Don Walston, a real estate entrepreneur, formed Coldwell Banker Howard Perry and Walston in 1972. Today the company has over 700 real estate professionals, 12 sales offices, the area’s premier new homes division, a mortgage company, insurance services division, title company, an award winning relocation division, a growing Concierge home services division, the area’s number one real estate school, and the state’s number one real estate Web site. The company has become the largest full-service residential real estate company in the Triangle and one of the leading realty firms in the nation, with more than 11,000 transactions a year and almost $3 billion in sales. For more information about Coldwell Banker Howard Perry and Walston visit their Web site at http://www.hpw.com.
About Quality Service Certification, Inc.
Quality Service Certification, Inc., is the premier advocate of consumer-oriented quality service in the real estate industry. They deliver and manage the Quality Service Certification® Program throughout the United States and Canada for real estate agents and brokers. The Quality Service Certification® Program was created to offer greater value for the home seller or buyer by providing consistent, reliable, accountable and responsive service for every real estate transaction. Quality Service Certification, Inc., is the only company that offers home sellers and buyers a unique option for selecting the service professional with whom they will do business. By checking the Customer Satisfaction Rating (CSR) of an agent, the home seller or buyer is able to view past customers' service ratings of a particular agent.
MMI Associates, Inc.
7406-H Chapel Hill Road
Raleigh, NC 27607
(919) 233-6600 • (919) 233-0300 (fax)