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hiogi Launches SaaS for Web 2.0 Customer Self-Services


hiogi, the knowledge community that provides individual answers, today launched a new software-as-a-service product in order to meet the increasing demand for community solutions designed to improve customer services through new support channels.

Berlin, Germany, November 26, 2009 --(PR.com)-- The Service-Community.net solution of hiogi allows companies to set up their own community-forum within only a few minutes. They can choose between a basic community template (starting at 29 EUR/month) or a fully customized white label package (starting at 399 EUR/month). The white labeled solution features a branded website in the corporate design of the company, tailored features, domain aliasing, hosting and it enables companies to immediately offer dedicated communication channels to their customers. Amongst these are SMS, a mobile portal, a web-based iPhone app, Email, Skype mobile, Twitter, Facebook or real-time Q&As directly on the corporate website.

A Service-Community is often more affordable, flexible and personal than call centers or simple web forms. Offering a community platform allows a company’s customers and staff to help and communicate – online or on the go via their mobile phones. This gets customers more involved, creates a higher service quality and produces relevant content for search engine optimization (SEO) and the FAQ database.

Social media dialogues are currently gaining a lot of attention in the press: Nielsen, Forrester and IDC and see an urgent need for companies to utilize relevant platforms to take advantage of this trend. It is also claimed that companies using a service-community for customer self-services can expect a 99% return of investment within 12 months.

“A number of large companies approached us about our innovative Q&A technology which we run successfully for our knowledge community hiogi in Germany. With definite demand for corporate solutions in this space, we decided to launch a SaaS product this year,” says hiogi CEO Björn Behrendt.

For more information visit service-community.net or follow @crmcommunity on Twitter.

About Service-Community.net:
Service-Community.net is a Software-as-a-Service for the involvement of customers and employees. It enables them to solve issues based on a self-service and collaborative approach. The solution is fully customizable and white label enabled, so that corporations can seamlessly integrate the solution into their websites and open up for more honest Web 2.0 dialogues. Despite a focus on mechanisms that guarantee high quality content for SEO purposes the system is also optimized for mobile customer dialogues via SMS, WAP, iPhone, Twitter, Skype or email.

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Kathrin Bartel
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