New York, NY, July 12, 2005 --(PR.com
)-- LivePerson, Inc. (Nasdaq: LPSN), a provider of communications solutions for online sales, marketing and customer service, and MonsterCommerce, an industry leader in web based e-commerce storefront systems, today announced a strategic partnership to deliver a new product offering, LivePerson for MonsterCommerce.
“MonsterCommerce has provided us with an extremely powerful and flexible e-commerce solution, along with lightning-fast dedicated hosting services for our website; they’ve clearly proven their e-commerce expertise,” said Mark Eskey, CEO at EC Research Corporation, (www.ecresearchcorp.com) a research and development skin care manufacturer. “Now that we offer our customers 24/7 support using LivePerson Chat, our conversion rates and sales are up and the feedback from our customers is that they love it.”
Under the agreement, the new product offering allows agents utilizing LivePerson to interface in real time with the MonsterCommerce back office. This integration allows for greater visibility into back office functions such as customer order history detail. By providing this real time customer service, agents can quickly respond to customer needs, order inquiries and support issues, providing opportunities to increase online sales. Businesses can set the criteria and conditions that trigger invitations to chat with agents, which also targets specific opportunities for cross and upsell promotions, improving conversion rates.
“LivePerson’s world-class chat technology is the perfect complement to our product portfolio,” said Stephanie Leffler, MonsterCommerce CEO. “This partnership reinforces our commitment to supply a competitive advantage to the 5,000+ merchants we serve.”
“MonsterCommerce shares our approach to deliver highly functional, user-friendly and easy-to-implement technology on demand,” said Philippe Lang, vice president and general manager of the SMB group at LivePerson. “This combined solution enables online retailers to deliver a guided online experience and transform the online channel into a proactive, powerful medium to generate sales.”
LivePerson is a leading provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company's roster of more than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest and Verizon, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
About MonsterCommerce, Inc.
MonsterCommerce, Inc is a single-source e-commerce provider providing e-business clients the components needed to sell successfully online: e-commerce store building tools, design services, merchant accounts, and web site promotion services. Since 1998 MonsterCommerce, Inc has provided e-commerce services to thousands of e-commerce businesses.
(212) 609 4200
Source: LivePerson, Inc.