Digital Insight Demonstrates Commitment to Secure Online Support, Renews Strategic Partnership with LivePerson
Digital Insight’s market leadership and distribution power bring unique benefits to clients.
Calabasas, CA, July 19, 2005 --(PR.com)-- Digital Insight Corp. (NASDAQ: DGIN) (www.digitalinsight.com), the leading online banking provider, announced today it has renewed its strategic partnership with LivePerson, Inc. (NASDAQ: LPSN) (www.liveperson.com), a provider of communications solutions for online sales, marketing and customer service, to provide a comprehensive suite of secure online service products. Under terms of the agreement, Digital Insight client financial institutions can now receive superior terms for LivePerson products and solutions through 2007. The renewed strategic partnership further demonstrates that Digital Insight’s scale and market leadership deliver unique benefits to its clients.
Digital Insight’s portfolio of online support products and services enable financial institutions to efficiently provide customer service at every touch point throughout the online banking experience, while helping reduce cost and generate cross sales opportunities for the institution. Instead of single-threading emails to answer eService requests, customer service agents of Digital Insight clients can use an innovative aggregated console to operate secure chat and respond to email received from within online banking sessions as well as from the financial institution’s public Web site. A dynamic self-service knowledgebase also enables end users to find information from an interactive FAQ database, maintained by the financial institution, before initiating an email or chat for agent assistance. In addition, Digital Insight offers a full suite of phone support options ranging from tier 1 level support to fully outsourced branch services. These support options are available to all Digital Insight consumer Internet Banking and Business Solutions- ASP clients to simplify and streamline online end user support.
“We are pleased to renew our partnership with Digital Insight and provide financial institutions with an integrated platform to service customers online,” said Robert LoCascio, LivePerson CEO. “We will continue to achieve our common goal of helping financial institutions transform their online channel into a proactive sales and service medium, that replicates the in-branch experience.”
“Our relationship with a market leading innovator like LivePerson is another example of how Digital Insight uses strategic partnerships to deliver the industry’s broadest array of world-class products, solutions and support services,” said Digital Insight Chairman, President and CEO Jeff Stiefler. “Together these capabilities level the playing field for our clients and provide them with the tools they need to compete and win in the marketplace.”
Based on its leading base of customers and active end-users, Digital Insight is the largest outsourced provider of online banking services.
About LivePerson
LivePerson is a leading provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company's roster of more than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
About Digital Insight
Digital Insight® Corporation is the leading online banking provider for financial institutions. Through its comprehensive portfolio of Internet-based financial products and services built upon the company’s unique architecture, Digital Insight enables banks and credit unions to become the trusted transaction hub for their retail and commercial customers. Digital Insight offers consumer and business Internet banking, online lending, electronic bill payment and presentment, check imaging, account-to-account transfers, Web site development and hosting and marketing programs designed to help increase online banking end user growth and more. Each Digital Insight product and service reinforces the strength of its financial institution clients.
Safe Harbor Statement under the Private Litigation Reform Act of 1995
This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements are based on management’s current expectations. Because of various risks and uncertainties, actual strategies and results in future periods may differ materially from those currently expected. Additional discussion of factors affecting these forward looking statements is contained under the caption “Risk Factors” in Digital Insight’s most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission. Digital Insight undertakes no obligation to update publicly any forward-looking statements.
LivePerson Contact
(212) 609 4200
Source: LivePerson, Inc
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Digital Insight’s portfolio of online support products and services enable financial institutions to efficiently provide customer service at every touch point throughout the online banking experience, while helping reduce cost and generate cross sales opportunities for the institution. Instead of single-threading emails to answer eService requests, customer service agents of Digital Insight clients can use an innovative aggregated console to operate secure chat and respond to email received from within online banking sessions as well as from the financial institution’s public Web site. A dynamic self-service knowledgebase also enables end users to find information from an interactive FAQ database, maintained by the financial institution, before initiating an email or chat for agent assistance. In addition, Digital Insight offers a full suite of phone support options ranging from tier 1 level support to fully outsourced branch services. These support options are available to all Digital Insight consumer Internet Banking and Business Solutions- ASP clients to simplify and streamline online end user support.
“We are pleased to renew our partnership with Digital Insight and provide financial institutions with an integrated platform to service customers online,” said Robert LoCascio, LivePerson CEO. “We will continue to achieve our common goal of helping financial institutions transform their online channel into a proactive sales and service medium, that replicates the in-branch experience.”
“Our relationship with a market leading innovator like LivePerson is another example of how Digital Insight uses strategic partnerships to deliver the industry’s broadest array of world-class products, solutions and support services,” said Digital Insight Chairman, President and CEO Jeff Stiefler. “Together these capabilities level the playing field for our clients and provide them with the tools they need to compete and win in the marketplace.”
Based on its leading base of customers and active end-users, Digital Insight is the largest outsourced provider of online banking services.
About LivePerson
LivePerson is a leading provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company's roster of more than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
About Digital Insight
Digital Insight® Corporation is the leading online banking provider for financial institutions. Through its comprehensive portfolio of Internet-based financial products and services built upon the company’s unique architecture, Digital Insight enables banks and credit unions to become the trusted transaction hub for their retail and commercial customers. Digital Insight offers consumer and business Internet banking, online lending, electronic bill payment and presentment, check imaging, account-to-account transfers, Web site development and hosting and marketing programs designed to help increase online banking end user growth and more. Each Digital Insight product and service reinforces the strength of its financial institution clients.
Safe Harbor Statement under the Private Litigation Reform Act of 1995
This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements are based on management’s current expectations. Because of various risks and uncertainties, actual strategies and results in future periods may differ materially from those currently expected. Additional discussion of factors affecting these forward looking statements is contained under the caption “Risk Factors” in Digital Insight’s most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission. Digital Insight undertakes no obligation to update publicly any forward-looking statements.
LivePerson Contact
(212) 609 4200
Source: LivePerson, Inc
###