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PhaseWare, Inc.

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PhaseWare, Inc. Releases Tracker-Self Service Center 5.0: Expands Customer Service Solutions for Small and Medium Businesses

PhaseWare, Inc. announces the release of Tracker-Self Service Center 5.0 with forum and knowledgebase ranking and rating plus more.

McKinney, TX, March 18, 2010 --( PhaseWare, a leading provider of Customer Service and Support software applications designed for small and medium businesses, announces the release of Tracker-Self Service Center v5.0. Providing customers with secured access to historical information and knowledge base resolutions are cornerstones of PhaseWare solutions. Tracker- Self Service Center makes customer interaction and managing customer support operations even easier than before.

“We have a solid history of business success and technology advancement by working in partnership with our customers”, said Hoyt Mann, President. “These new features and enhancements are focused on offering a robust and rewarding online experience plus higher visibility to customer support management as part of a comprehensive solution.”

PhaseWare Tracker-Self Service Center v5.0 allows customer support operations to enhance and streamline their workflow and more effectively serve customers. Access to more, higher quality data provided as richly formatted content and extended report offerings add up to better support performance and customer experiences.

About PhaseWare, Inc.
PhaseWare, founded in 2005, is a leading provider of Customer Service and Support software applications optimized for the Small and Medium Business (SMB) to deliver robust and financially viable solutions. PhaseWare enables companies to better manage their business processes, reduce operational expenses, and significantly increase the effectiveness and quality of customer service. The PhaseWare Tracker suite of products is uniquely designed to accelerate implementation of the solutions, which are delivered in either an On-Site or Software-as-a-Service (SaaS) model. PhaseWare provides a competitive advantage for the SMB to serve, support, retain, and maximize the value of every customer.

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PhaseWare, Inc.
Jody Pellerin

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