Give Customers the Gift of Chat: a PhaseWare White Paper

For most companies providing a Live Chat option to their customer support channel offerings has become a necessity due to increasing customer expectations. But before adding Live Chat, companies must educate themselves about the best practices of this channel. Give Your Customers the Gift of Chat... - July 02, 2010

City of Key West Turns to PhaseWare for Quick Save

When the City of Key West unexpectedly needed a new customer support solution, PhaseWare stepped in and had them up and running in less than a week. - June 15, 2010

PhaseWare, Inc. Announces Tracker OnDemand 5.0 Customer Support with SaaS from PhaseWare, Inc.

PhaseWare, Inc. announces the first web-based customer service and support solution created using rich internet applications: Tracker OnDemand 5.0. PhaseWare take the feature rich functionality, flexibility, scalability, and ease of use that defines the Tracker application and provides the software... - June 14, 2010

PhaseWare Makes HubSpot’s All Stars List

Each month, HubSpot publishes a list of their 100 customers enjoying the most success using their software. - May 26, 2010

PhaseWare Hosts User’s Summit 2010

PhaseWare's Users Summit was a great success featuring Kristin Robertson and Shama Kabani. - May 19, 2010

PhaseWare is a Finalist in the American Business Awards

Heading for the Stevies in New York on June 21st, 2010. - May 15, 2010

President of PhaseWare, Inc. Speaks to the Association for Software Engineering Excellence

Hoyt Mann presented "7 Habits of Highly Effective Customer Support Organizations" to the ASEE. - May 06, 2010

HubSpot Highlights PhaseWare for Marketing Success

HubSpot interviews Jody Pellerin, PhaseWare Marketing, about HubSpot's role in their marketing program. - April 10, 2010

Case Study: Dexter+Chaney Increases Productivity and Customer Satisfaction

Dexter+Chaney streamlined their customer service operations with PhaseWare Customer Service and Support Solutions. - April 07, 2010

PhaseWare, Inc. Welcomes Jeff Zimmel to the Sales Team

Jeff Zimmel brings his expertise to PhaseWare, Inc. - April 01, 2010

PhaseWare, Inc. Releases Tracker-Self Service Center 5.0: Expands Customer Service Solutions for Small and Medium Businesses

PhaseWare, Inc. announces the release of Tracker-Self Service Center 5.0 with forum and knowledgebase ranking and rating plus more. - March 18, 2010

PhaseWare is a Proud Co-Sponsor of the Texas A&M University Collegiate Sales Competition on November 7, 2009

PhaseWare is co-sponsoring the Collegiate Sales Competition at Texas A&M University in November. All A&M undergraduates are welcome to enter. - October 29, 2009

Quest Recycling Services Selects PhaseWare Customer Service and Support Software

PhaseWare Facilitates Effective Customer Support Management Processes for Leading Provider of Waste Stream Management and Landfill Diversion. - October 21, 2009

PhaseWare is a Proud Sponsor of the HDI Analyst of the Year Awards Banquet and Supplier Showcase 2009-2010

PhaseWare, a leading provider of customer service and support software for the small to medium business sector, is proudly sponsoring the Seventh Annual Analyst of the Year Awards Banquet hosted by the Dallas/Fort Worth Chapter of HDI, the Help Desk Institute. The Analyst of the Year Awards... - October 14, 2009

Free White Paper: 3 Keys to Optimizing the Support Desk Process Now Available for Download

PhaseWare is offering a free white paper, Hone Your Customer Support Desk Tool. The information applies to customer support desks, customer service desks, help desks, and contact centers. - October 10, 2009

PhaseWare, Inc. Announces Tracker OnDemand: Web-Based Customer Service and Support Software

All the power of Tracker brought to you over the web. - August 27, 2009

PhaseWare Submits Application for Competition Summer Silverlight Coding Competition by ComponentArt

PhaseWare, Inc. has submitted its newest customer service and support application to the Summer Silverlight Coding Competition. The competition is hosted by ComponentArt, a leading component vendor. The winner of the 2009 Summer Silverlight Coding Competition will be determined by... - July 11, 2009

PhaseWare, Inc. Offers Webinar Topic: Increasing the Customer Support Experience

PhaseWare, Inc. is hosting a 1 hour webinar entitled “PhaseWare – Increasing the Customer Experience”. This webinar will be offered on several dates in April, 2009. Maintaining and increasing customer satisfaction, retention, and growth is a critical factor in business success. - April 08, 2009

PhaseWare, Inc. Hosts User’s Summit: Outdoorworld Embassy Suites Dallas/Fort Worth

PhaseWare, Inc. is hosting a User’s Summit in Dallas on April 16-17, 2009. The summit will include a Help Desk Industry Expert session featuring Kristin Robertson, President of KR Consulting. Also on the agenda are two full days of training on the PhaseWare Product Suite plus a demonstration... - April 08, 2009

BusinessWeek Taps Randall Nelson, CEO of PhaseWare, Inc. Advice from Vets-Turned-Entrepreneurs

BusinessWeek asked Randall Nelson for his thoughts about the preparation his military experiences gave him to run his business. - February 18, 2009

PhaseWare, Inc. Releases Tracker and Self Service Center v. 3.1

PhaseWare Tracker and Self Service Center v., the latest upgrade of the most comprehensive Customer Service and Support solution in the industry, is now available. PhaseWare Tracker and Self Service Center 3.1 offers even more enterprise-level features made affordable for small to medium... - September 17, 2008

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