Case Study: Dexter+Chaney Increases Productivity and Customer Satisfaction

Dexter+Chaney streamlined their customer service operations with PhaseWare Customer Service and Support Solutions.

McKinney, TX, April 07, 2010 --( Dexter+Chaney, an award winning construction software company, needed to streamline their customer support operations and reduce costs while still offering their customers excellent service and support. They had a growing knowledge base, with over a decade of information to leverage.

Dexter+Chaney partnered with PhaseWare, Inc. and resolved those business issues plus more. With PhaseWare’s Self Service Center, Dexter+Chaney not only reduced costs and improved customer satisfaction; they also synchronized communications between departments and gained the ability to easily compare groups of data for business intelligence.

“Our entire focus at Dexter+Chaney is to provide products and services to help our construction company clients grow their businesses”, said John Chaney, co-founder and president.

Dexter+Chaney has a rich history of providing expert service and support to its customers and the continual enhancement of its suite of construction management software. PhaseWare Customer Support Solutions is a fundamental foundation for building and maintaining the business.

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About PhaseWare, Inc.
PhaseWare, founded in 2005, is a leading provider of Customer Service and Support software applications optimized for the Small and Medium Business (SMB) to deliver robust and financially viable solutions. PhaseWare enables companies to better manage their business processes, reduce operational expenses, and significantly increase the effectiveness and quality of customer service. The PhaseWare Trackerä, suite of products is uniquely designed to accelerate implementation of the solutions, which are delivered in either an On-Site or Software-as-a-Service (SaaS) model. PhaseWare provides a competitive advantage for the SMB to serve, support, retain, and maximize the value of every customer. The company is privately owned and headquartered in McKinney, TX.

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PhaseWare, Inc.
Jody Pellerin