eGain Customer Interaction Hub Deployment Named an InfoWorld 100 Award Winner for 2006
eGain clients continue to win awards for transforming their customer service operations with creative use of technology.
Mountain View, CA, November 21, 2006 --(PR.com)-- eGain Communications Corp. (OTC BB: EGAN.OB), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that InfoWorld (www.infoworld.com) has named ABN AMRO an InfoWorld 100 award winner for providing innovative customer service to their clients, leveraging eGain’s software for building customer interaction hubs. The award was based on enabling multi-channel customer service to treasury management clients, who use ABN AMRO’s online reporting and transaction initiation tool, CashPro®. The solution includes virtual agent self-service, and agent-assisted service through email, chat, and web collaboration.
With eGain, ABN AMRO has been able to meet the increased demand for customer service without expanding its staff, while enhancing the customer experience through unified multi-channel service.
"The eGain solution has made it possible to service new customers effectively, enhance our relationships with existing business clients, and gain a better understanding of our customers’ needs. Outstanding service is a competitive differentiator, and eGain has helped us gain that edge," said Milton Santiago, Senior Vice President of Electronic Banking Products for ABN AMRO, North America.
The InfoWorld 100 award honors IT projects that demonstrate the most creative use of cutting-edge technologies to further their business goals. Nominations were submitted by InfoWorld readers, technology partners, and end-user companies in late-summer. To be considered, projects must stretch beyond the typical, off-the-shelf solution, and must use multiple technologies in innovative ways to serve well-defined business goals.
"It’s been said that fortune favors the bold. The inspiration for this year’s finalists to tackle such sweeping changes varies widely — from reducing delivery time of products and services to replacing cumbersome legacy systems," said Richard Gincel, InfoWorld Senior Editor. "But regardless of the motivation, high ambition unites them all."
"Our best products have been the direct result of co-innovating with our leading customers," said Ashu Roy, CEO of eGain. "It is extremely rewarding to see our clients win prestigious awards like the InfoWorld 100 by creating transformational business value with our solutions."
Additional information on the award is available in the November 13th, print edition of InfoWorld, as well as at the following URL: http://www.infoworld.com/reports/46SR06iw100.html.
About InfoWorld Media Group
InfoWorld Media Group helps senior technologists connect technology and business strategy for maximum impact at their organizations. Through integrated channels including online, events, demand generation and a weekly print magazine, InfoWorld reaches the most influential senior-level information technologists -- those who drive their enterprises' strategies and technology purchases. Powered by a continued investment in an independent Test Center, InfoWorld analysts and editors provide both hands-on analysis and evaluation, as well as expert commentary on issues surrounding emerging technologies and products. Visit InfoWorld at www.InfoWorld.com.
About IDG
International Data Group (IDG) is the world's leading technology media, research, and event company. A privately-held company, IDG publishes more than 300 magazines and newspapers including Bio-IT World, CIO, CSO, Computerworld, GamePro, InfoWorld, Macworld, Network World, and PC World. The company features the largest network of technology-specific Web sites with more than 400 around the world. IDG is also a leading producer of more than 170 computer-related events worldwide including LinuxWorld Conference & Expo(R), Macworld Conference & Expo(R), DEMO(R), and IDC Directions. IDC provides global market research and advice through offices in 50 countries. Company information is available at www.idg.com.
All product and company names are trademarks of their respective companies.
About eGain
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).
About eGain Service 7.6
eGain Service 7.6 is the industry’s most comprehensive customer interaction hub software suite and the first solution to support short message service (SMS) customer service interactions, as well as next-generation web self-service, chat, co-browsing, email, fax, postal mail, notification management, call tracking and resolution, knowledge management, and service fulfillment.
eGain Service 7.6 is built on eGain CIH™ Platform, the industry's most comprehensive, integrated and flexible customer interaction hub platform. Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions. With its fine-grained service-oriented architecture (SOA), eGain CIH platform enables rapid development of powerful applications.
For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp
* Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service - overall capabilities, knowledge management, architecture and analytics; 2005 Forrester Wave report on eService
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
CashPro is a registered service mark of LaSalle Bank Corporation.
Media contacts:
Maeve Naughton
eGain Communications
650-230-7449
pr@egain.com
Paul Calento
Vice President of Marketing
InfoWorld Media Group
415-978-3212
paul_calento@infoworld.com
###
With eGain, ABN AMRO has been able to meet the increased demand for customer service without expanding its staff, while enhancing the customer experience through unified multi-channel service.
"The eGain solution has made it possible to service new customers effectively, enhance our relationships with existing business clients, and gain a better understanding of our customers’ needs. Outstanding service is a competitive differentiator, and eGain has helped us gain that edge," said Milton Santiago, Senior Vice President of Electronic Banking Products for ABN AMRO, North America.
The InfoWorld 100 award honors IT projects that demonstrate the most creative use of cutting-edge technologies to further their business goals. Nominations were submitted by InfoWorld readers, technology partners, and end-user companies in late-summer. To be considered, projects must stretch beyond the typical, off-the-shelf solution, and must use multiple technologies in innovative ways to serve well-defined business goals.
"It’s been said that fortune favors the bold. The inspiration for this year’s finalists to tackle such sweeping changes varies widely — from reducing delivery time of products and services to replacing cumbersome legacy systems," said Richard Gincel, InfoWorld Senior Editor. "But regardless of the motivation, high ambition unites them all."
"Our best products have been the direct result of co-innovating with our leading customers," said Ashu Roy, CEO of eGain. "It is extremely rewarding to see our clients win prestigious awards like the InfoWorld 100 by creating transformational business value with our solutions."
Additional information on the award is available in the November 13th, print edition of InfoWorld, as well as at the following URL: http://www.infoworld.com/reports/46SR06iw100.html.
About InfoWorld Media Group
InfoWorld Media Group helps senior technologists connect technology and business strategy for maximum impact at their organizations. Through integrated channels including online, events, demand generation and a weekly print magazine, InfoWorld reaches the most influential senior-level information technologists -- those who drive their enterprises' strategies and technology purchases. Powered by a continued investment in an independent Test Center, InfoWorld analysts and editors provide both hands-on analysis and evaluation, as well as expert commentary on issues surrounding emerging technologies and products. Visit InfoWorld at www.InfoWorld.com.
About IDG
International Data Group (IDG) is the world's leading technology media, research, and event company. A privately-held company, IDG publishes more than 300 magazines and newspapers including Bio-IT World, CIO, CSO, Computerworld, GamePro, InfoWorld, Macworld, Network World, and PC World. The company features the largest network of technology-specific Web sites with more than 400 around the world. IDG is also a leading producer of more than 170 computer-related events worldwide including LinuxWorld Conference & Expo(R), Macworld Conference & Expo(R), DEMO(R), and IDC Directions. IDC provides global market research and advice through offices in 50 countries. Company information is available at www.idg.com.
All product and company names are trademarks of their respective companies.
About eGain
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).
About eGain Service 7.6
eGain Service 7.6 is the industry’s most comprehensive customer interaction hub software suite and the first solution to support short message service (SMS) customer service interactions, as well as next-generation web self-service, chat, co-browsing, email, fax, postal mail, notification management, call tracking and resolution, knowledge management, and service fulfillment.
eGain Service 7.6 is built on eGain CIH™ Platform, the industry's most comprehensive, integrated and flexible customer interaction hub platform. Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions. With its fine-grained service-oriented architecture (SOA), eGain CIH platform enables rapid development of powerful applications.
For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp
* Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service - overall capabilities, knowledge management, architecture and analytics; 2005 Forrester Wave report on eService
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
CashPro is a registered service mark of LaSalle Bank Corporation.
Media contacts:
Maeve Naughton
eGain Communications
650-230-7449
pr@egain.com
Paul Calento
Vice President of Marketing
InfoWorld Media Group
415-978-3212
paul_calento@infoworld.com
###
Contact
eGain Communications
Jamie Abayan
650-230-7532
www.egain.com
Jamie Abayan
650-230-7532
www.egain.com
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