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eGain Corporation
 

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eGain Corporation

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eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, is hosting eGain World in Silicon Valley on November 4-5, 2014 and in London on February 12, 2015. The events will bring together visionaries, customers and partners to share innovations and best practices in customer... - October 24, 2014
eGain, the leading provider of cloud-based customer engagement solutions, today announced that the company will exhibit at the Shop.org Summit 2014, being held in Seattle, Washington, September 29—October 1, 2014. - September 11, 2014
Solution recognized for omnichannel agent enablement and sustained innovation - August 27, 2014
Joint solution takes the effort out of implementing omnichannel - August 01, 2014
eGain to exhibit at Blue National Summit 2014. eGain will showcase how its cloud customer engagement solutions enable health insurers and providers deliver smart, connected consumer journeys across touchpoints. - May 15, 2014
eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that the company will exhibit at the Gartner Customer 360 Summit being held in Orlando, Florida, May 19-21, 2014. A Platinum Sponsor of the event, eGain will also deliver a presentation with its... - May 10, 2014
Pan-African mobile telco provider drives ARPU (Average Revenue Per User) and NPS (Net Promoter Score) with smart knowledge and intelligent offers. - March 15, 2014
The solution will power multilingual customer service for rewards program. - July 27, 2013
Leading computer security company selects eGain for Cisco Unified CCX™ to enable multichannel journeys for consumers and resellers worldwide. - January 31, 2013
Easy-to-use, proactive customer collaboration solution unifies auto chat, text chat, video chat, click-to-call, offers and co-browse capabilities. - December 13, 2012
Joint client win is an important milestone for eGain’s partnership with SAP - June 09, 2012
Company recognized for continued innovation in multichannel knowledge management for sales and service. - April 14, 2012
Digital Imaging Leader will Discuss How eGain Powers Great Multichannel Service Experiences for Canon Customers - March 15, 2012
Company earns top scores for product functionality and customer satisfaction. - March 09, 2012
eGain Service Suite complements and extends SAP® CRM through innovative knowledge, chatbot, chat, cobrowse and social applications - January 12, 2012
Pioneering solution integrates best-of-breed eService with Cisco’s leading contact center platform for medium-sized businesses. - December 15, 2011
Customer service and eCommerce industry veterans will lead eGain Deutschland. - December 10, 2011
Knowledge management pioneer to showcase next-generation solutions for improving customer service experience across phone, web, online forums, and social networks. - October 21, 2011
Software Magazine ranks eGain as one of the world’s largest software companies for the ninth straight year. - October 15, 2011
eGain Chatbot™ will enable subscribers and prospective customers to get 24x7 web self-service in English and Spanish, while enabling the wireless provider to deliver engaging and fun self-service experiences - October 08, 2011
Evaluation based on completeness of vision and ability to execute. - September 24, 2011
eGain cobrowse, chat, and click-to-call solutions enable Fortune 200 insurance leader to dramatically reduce online form abandonment and boost sales - September 24, 2011
Company recognized for delivering innovative solutions for second year in a row. - September 09, 2011
eGain Offers™ enables businesses to personalize Facebook fan-page experiences in minutes with targeted coupons and proactive help. - August 27, 2011
Easy to deploy solution enables secure, real-time form-filling assistance for mobile consumers - August 17, 2011
eGain Communications (OTC: EGAN.OB), a leading provider of cloud and on-site customer interaction software, today announced preliminary financial results for its fiscal 2011 fourth quarter and year ended June 30, 2011. Fiscal Fourth Quarter Selected Preliminary Financial Results • The company... - July 21, 2011
eGain’s award-winning applications for interactive service through email, phone, social, and web channels in multiple languages to be utilized. - July 14, 2011
eGain® Interactive Sales Suite™ features comprehensive capabilities to woo, wow, and win™ customers across web, social, and mobile channels - June 16, 2011
Knowledge management pioneer is recognized for trendsetting innovations. - May 05, 2011
Global testing service uses Cloud edition of eGain for multilingual email and chat customer service with unique, pay-as-you-go investment model - April 15, 2011
Integration provides contact center agents one-click access to answers in eGain multichannel knowledge base for high-quality customer experience and improved productivity - April 13, 2011
Industry leader in knowledge management to showcase how knowledge-infused CRM dramatically improves customer experience and contact center productivity - April 13, 2011
Partnership will deliver innovative customer service solutions to East African businesses - March 26, 2011
World’s largest online bike store chooses eGain® Mail™ to deliver superior email customer service for business growth - March 12, 2011
Also named a “Leader” in Web Support category, eGain cited for introducing its innovative Social Experience Suite in 2010 - March 05, 2011
eGain Communications (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction hub software, today announced that it had been named to the 2011 KMWorld list of “100 Companies that Matter in Knowledge Management.” Now in its eleventh year, the list is compiled by Knowledge... - March 02, 2011
Strategic partnership with NextiraOne to deliver email and chat customer service products with Cisco contact centre solutions - March 02, 2011
Relationship with TFOUR will fulfill the market need for superior customer service solutions. - February 24, 2011
eGain® Multisearch™ technology combines federated search, multi-access navigation, and multi-process expertise behind simple search box. - December 09, 2010
Software Magazine Ranks eGain as one of the World’s Largest Software Companies for the eighth straight year. - October 15, 2010
Leading academic exam board handles increased demand for service by adding 24x7 web self-service to eGain-powered multichannel customer interaction hub. - October 09, 2010
Integration with SAP® CRM provides contact center agents one-click access to answers in eGain multichannel knowledge base for superior customer experience and service productivity - October 08, 2010
eGain (OTC BB: EGAN.OB), the leading provider of cloud and on-site customer interaction hub software, today announced that eGain® Social™ has been named to KMWorld Magazine’s list of Trend-Setting Products for 2010. Products selected for this eighth annual edition of the list exemplify... - October 07, 2010
Evaluation based on completeness of vision and ability to execute. - September 25, 2010
Cameo Solutions, CDW, INX, Nexus, Presidio, Universal E-Business Solutions and VoiceRite join eGain EcoNet™ program to deliver multichannel customer interaction management solutions to medium-sized businesses. - September 23, 2010
Integration provides contact center agents one-click access to answers in eGain multichannel knowledge base for superior customer experience and service productivity - September 22, 2010
New version of eGain® Social Experience™ Suite includes social-blended agent desktop, integration with Facebook®, and single-sourced knowledge publishing across traditional and social channels. - September 18, 2010
eGain Service™ brings multichannel service innovation to Vodafone Portugal - August 13, 2010
Sector also misses out on revenue opportunities by not consistently responding to sales-related email queries or cross-selling on the phone. - March 27, 2010
While phone customer service is “above average” in these sectors, limited interaction choices and inadequate attention to electronic channels drag down overall service performance. - March 27, 2010
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