Road America

Road America Celebrates Four Big Years in Columbus

The Road America Call Center in Columbus turns four years old next weekend. The Company is celebrating its productive partnership with the City at a big picnic honoring the dedicated employees who have helped build a very successful business in Georgia.

Columbus, GA, May 10, 2010 --( Back in 2005, Road America began surveying the commercial real estate landscape across the country to identify the ideal location for its second 24-hour International Call Center, its first call center outside their corporate headquarters in Miami, Florida. Starting with the recommendations of their consultant CB Richard Ellis, the list of desirable cities was narrowed from 3000 possibilities to fifty and then to ten…and finally to two. Road America executives credit the aggressive and creative work of the Columbus Chamber of Commerce with the Company’s decision to select the City for the 25,000 square foot facility employing up to 200 people during the busiest seasons.

While the new state-of-the-art facility was under construction, the Company operated out of a temporary headquarters at the Cross Country Plaza. That’s where Rebecca Harpe answered the first service phone call in Columbus, on May 15, 2006. By September the Company had moved into its new home on Victory Drive where its certified personnel, in cooperation with their colleagues in Miami, now field more than 105,000 service calls per month. The Center’s opening was heralded by a Key to the City from then-Mayor Robert Poydasheff and a ribbon cutting by Governor Sonny Perdue.

“Locating in Columbus was a great decision,” says Response Center Manager Bonnie Verhulst. “We have been thrilled with this city’s support, the environment, and the quality of employees we are able to recruit here.” It was a good move for Columbus too; experiencing economic challenges and the closure of some other call centers in the area, the boost from Road America’s commitment to build in Columbus was a healthy step towards revitalizing the region.

This Saturday, exactly four years from the moment that first service call came into Columbus, the Company will commemorate its birthday here with a celebratory picnic for employees, families and friends.

Road America is one of the largest providers of private label and co-branded roadside and vehicle related services for Insurance Companies and other corporations, OEM manufacturers (motorcycles), motor clubs and associations.

Joy Smith
Road America Motor Club
7300 Corporate Center Drive
Miami, FL 33126

Road America
Joy Smith