VIVA Transcription Proactively Solicits Client Satisfaction on Each and Every Medical Transcript

New interactive feature gives clients instant ability to provide feedback.

Santa Cruz, CA, July 03, 2010 --( Likely the only medical transcription services provider in the nation to do so, VIVA Transcription today announced it has enhanced its Web-based client portal to allow clients to provide instant feedback on every medical transcript they receive.

“While most service providers are apprehensive to receiving client feedback, VIVA Transcription prides itself on encouraging our clients to tell us when we are doing well and to tell us what we can do better in the future,” stated Joe Turner, Director of Operations. “By adding a simple interactive tool to our industry-leading client portal, clients can instantly rate each transcript and, if necessary, provide written feedback in a pop-up window that is transmitted to their personal account manager.”

In addition to providing online feedback functionality to its clients, the new feature also has an option that sends an instant alert to a VIVA Transcription account manager so that they may contact the client directly by phone.

“Since incorporating this client feedback toolbar into our Web-based client portal, we have achieved a much stronger level of communication with our clients,” added Nick Howe, Supervisor of Account Management. “As an organization that prides itself on its attention to details and client satisfaction, this feature enables us to truly hone in on the details without requiring our customers to even pick up the phone.”

Based in Santa Cruz, California, VIVA Transcription is one of the leading providers of medical transcription services. With VIVA Transcription, medical professionals are guaranteed to receive accurate medical transcripts that are delivered on-time, secured by RapidSSL and always in compliance with HIPAA standards. VIVA Transcription requires no upfront fees, no long-term contracts, nor complicated software installation. Founded in 2003, VIVA is committed to providing exceptional service to clinics and hospitals across the United States and Canada while donating a portion of proceeds to charity. For more information, please dial toll-free (877) 848-2462 or visit

VIVA Transcription
Matt Paulsen