St. John, New Brunswick, Canada, August 22, 2005 --(PR.com
)-- Claire Driscoll, President of Claire Driscoll & Associates, Inc. has announced that the firm has introduced a new application, NEXUS, to their patient recruitment process. NEXUS is the application used by CD&A agents to capture caller data, determine caller eligibility, report data, and track patients and provide site support.
The system provides easy, user-friendly access for agents on calls to improve their relationship with the caller. Information is at their fingertips, so questions are answered quickly and thoroughly with no guessing. NEXUS incorporates call recording so that every call is recorded for quality assurance purposes.
“This is another step in our desire to offer exceptional service to our clients,” said Driscoll. “It offers an efficiency needed in our industry, and streamlines the entire process.”
About Claire Driscoll & Associates, Inc.:
Claire Driscoll & Associates, Inc. is a call center providing marketing services to the clinical research industry by integrating data collection and patient recruitment. The organization offers inbound and outbound call services, providing efficiency and expediency to the complicated patient recruitment process. Claire Driscoll & Associates’ programs are designed to meet the needs of clients and include such services as prescreening incoming calls resulting from media, reporting and data management, appointment setting, appointment reminders, physician detailing, consumer and physician surveys, meeting recruitment assistance, and other related services. For more information, please call 877-680-5500 or on the Internet at http://www.claired.com.
Media and Press Contacts:
MMI Associates, Inc.
(919) 233-6600 • (919) 233-0300(fax)
7406-H Chapel Hill Road
Raleigh, NC 27607