Capita Release Details of Their 5th National One Stop Shops Conference

London, United Kingdom, February 13, 2011 --(PR.com)-- Capita’s 5th National One Stop Shops Conference brings together professionals working across a range of local services to identify ways to drive efficiency gains in customer service delivery and develop effective models for inter-agency working.

There is increasing pressure to deliver seamless access to local services and drive down the cost of public interaction and communication. In order for frontline services to reach the people who need them and achieve the Government’s aims to promote localism, innovative solutions must be found to promote and facilitate access. A “one stop shop” approach can generate significant savings, but getting it right is not straightforward.

Identifying practical routes to maintain customer satisfaction levels amidst current austerity measures is crucial. We must improve our understanding of customer needs and build flexibility into service design in order to adapt to changing expectations and financial constraints. Whether it is managing the challenge of co-location, promoting digital access, workforce management or customer-led service design, their expert speakers will channel their experience and expertise to provide the solutions that can work for your organisation.

Learn from expert-led sessions examining digital inclusion, rural communities' access to services, creatively working with partners and practical examples of innnovative delivery approaches to make your one stop shop a greater success.

More Information
Website: http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/one-stop-shops-2.html?code=MKRG
Brochure: http://www.capitaconferences.co.uk/pdfgen.html?filename=OneStopShops.pdf&code=MKRG

Contact richard.goddard@capita.co.uk or 020 7960 7719

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