Tucson, AZ, March 09, 2011 --(PR.com
)-- Voiance Language Services, one of the leading providers of Over-the-Phone Interpretation (OPI) in the United States, announced that it will exhibit at the 2011 American Teleservices Association (ATA) Convention – a conference that informs, unites and advances the contact center industry. The conference takes place in March 2011, from the 13th to the 15th at the JW Marriott Desert Ridge in Phoenix.
The ATA is the only trade association dedicated to supporting the teleservices industry, regularly producing industry research, glossaries of terms and definitions of performance metrics. As an ATA Platinum Member, Voiance will participate in many event sessions that educate members in business development, call center operations, and regulatory compliance within the contact center industry.
Booth visitors will also receive a printed copy of survey findings from a study conducted with Purdue University’s Center for Customer-Driven Quality. This study provides insight into the effective handling of non-English calls. Booth visitors will also have the opportunity to review a complete language services RFP, to help facilitate an effective structure for managing contract bidding.
Voiance Language Services provides multilingual support in over 150 languages to companies operating customer contact centers. Voiance facilitates communication between you and your customer, resulting in higher customer satisfaction and retention. Voiance, through its parent company CyraCom International, Inc., has been in business since 1995 and is one of the largest providers of Over-the-Phone Interpretation services in the United States.
For more information regarding Voiance's suite of telephone and video interpretation and language translation services please visit www.voiance.com or call 1-866-742-9080. If you would like an electronic copy of Voiance’s survey findings on handling non-English calls, go to www.voiance.com/resources.