Retail Training Management Experts Unveil New Courseware

Retail Training Services (RTS) develops new training courseware focused on improving customer experience

Leesburg, VA, March 15, 2011 --( Retail Training Services (RTS), a retail consulting firm located in the DC Metro Area has announced the announced the launch and immediate availability of a new web-based elearning training course directed at helping customer service and retail sales associates improve the quality of the service they render to consumers.

The new training course, “Customer Service and You” is available for immediate delivery through the Retail Training Services web store. RTS is also making customized and licensed versions of this courseware available to retailers and distributors.

“Retail Training Services is pleased that it continues to support the needs of retailers through the ongoing development and launch of course offerings such as Customer Service and You,” said David Goodwin, CEO of Retail Training Services. “We focus on making our retail training courses available to a broad spectrum of retailers and they have told us that they are reaping the rewards and cost benefit of web-based eLearning.”

Training For Retailers… By Retailers
The RTS team has over 100 years of experience directing the operations of hundreds of retail locations. Therefore, RTS is uniquely positioned to help retailers and distributors improve their sales and profits by positively impacting the product knowledge, sales and management skills of retail field managers, store managers, and sales representatives.

Training Course Availability
Information about Retail Training Services including a free demonstration course, are available at Inquiries with regard to licensing Retail Training Services content or with regard to having Retail Training Services administer a private-labeled learning management system on your behalf should be directed to

About Retail Training Services
Founded in 2010 by a team of retailing veterans, Retail Training Services is dedicated to providing impactful and cost effective training and retail operations management consulting to independent retailers, specialty retail chains, and distributors. The company offers a wide range of courseware that is focused on improving the skills and competencies of sales representatives, store managers, field managers, and store owners.


For more information, press only:
David Goodwin, 703-861-8965,

For more information on Retail Training Services Courseware:
Retail Training Services
David Goodwin
Customer Service and You

Customer Service and You

Course Description: This 20 minute e-learning program is focused on communicating the key values, methods, and activities associated with providing quality customer service in a retail environment.