Managing IT Outsourcing in the Clouds with SolveDirect

Sunnyvale, CA, March 28, 2011 --(PR.com)-- HDI is the leading resource for IT service and technical support emerging trends and best practices and gives valuable insight in how processes and industry tools can improve service and support performance and achieve service management excellence.

On March 31st 2011 Jaideep Das, Director of Solutions and Services at SolveDirect, will present how “Managing IT Outsourcing in the Clouds” can support organizations in being more flexible, scalable and save costs. Multisourcing of IT Outsourcing is growing and is causing the complexity of managing and monitoring service delivery. With more IT being outsourced to third parties these days, how can organizations tap into larger pools of service partners quickly and cost-effectively? In this session, SolveDirect will present key ways to save costs, improve agility and increase scalability though service management integration in the cloud. This is the most efficient way to connect the information from Service Management, ERPs, CRMs, Logistics and Supply Chain, Asset Management and CMDBs to collaborate with internal and external service providers.

"SolveDirect reduces the complexity of service management integration processes across a multitude of outsourcing service providers that may be physically distributed throughout the world," says Jaideep Das. "In this way the service processes are covered from end-to-end without delays or disruptions no matter the level of the business processes complexity. The virtual corporation of the future will integrate large, medium and small service partners and customers seamlessly and in real time through a service management hub in the cloud to respond quickly to changing business conditions."

Schedule of the HDI 2011 Conference & Expo

Date: March 29 - April 1, 2011
Location: The Palazzo at the Venetian, Las Vegas, NV

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