Bristol, United Kingdom, March 30, 2011 --(PR.com
)-- The Woods Group are a specialist charity supplier offering response handling and fulfilment services for appeals and raffles for UK charities such as RNIB, Macmillan Cancer Support, Guide Dogs and Barnardos.
Card transactions are directly keyed into the customer service agent’s computer, rather than into a separate card terminal. This ensures a more streamlined process allowing the handling and authorisation of numerous transactions at any time and provides real time web-based reporting.
The new solution has made multiple machine rentals and multiple phone lines redundant, dramatically reducing operating costs and faster transaction processing, saving the company time and improving its service.
CreditCall was selected based on experience and success in providing a Mail Order Telephone Order (MOTO) solution which was easy to integrate into Wood Group’s existing customer service system.
Dave Sully, IT Manager at Woods Group stated, “Although still in the early stages of our relationship with CreditCall we have been impressed not only with their products and support but also their refreshing proactive approach to business. With CreditCall’s help we’ve been able to streamline and simplify our processes significantly. This has resulted in improved performance reflected in lower operating cost and faster processing. In addition it has simplified our PCI DSS compliance."