Cairo, Egypt, March 01, 2005 --(PR.com
)-- In Q4 2004 Intel success story competition, Raya Contact Center was awarded the "Best Account Management” and “Best Sales Center” awards. Backed up by a strategy to helping global IT giants such as Intel in developing and growing its business in the region, Raya Contact Center has cemented its reputation as a top service provider in a growing industry.
Raya covers the Middle East, North Africa and Levant regions for Intel. Its solution combines;
Tele–Marketing includes: General information, Product information, Advertisement response, Campaign management and measurement, Database building, Profiling and validation, and Events traffic generation
Tele-Sales includes: Lead generation, Cross-selling, Up-selling
Tele-Support includes: Campaigns handling
Raya’s experience in running an inbound/outbound B2B contact center was perfect for Intel. By developing and growing Intel’s VAR- value-added reseller, and channel sales programs, the contact center would drive incremental revenue from the channel audience as well as end users.
Intel -- which supplies the computing and communications industries with chips, boards, systems, and software building blocks -- also needed a contact center that could deliver world-class support.
Raya Contact Center ISO 9001-2000 is now the certified B2B contact center for Intel, a company that introduced the world's first microprocessor in 1971, and has ever since then been at the edge of the technology enabling the computer and Internet revolution that has changed the world.
The Contact Center also provides Intel with database building, profiling for most of the region’s IT companies, Tele-sales for IPI (Intel Program Integrator) in all of the above mentioned regions, and the handling of ICC programs (Intel Channel Conferences) in all of the above mentioned regions as well.
These services are essential for the development and growth of Intel’s business in the region, according to Intel country manager- Egypt, Levant and North Africa - Mr. Karim Fahmy, who said, “Raya Contact Center services today are essential for the development and growth of Intel’s business in the region, fulfilling our corporate objectives of broad channel outbound calling programs, campaign management and inbound support activities.”
In fact, in a Q4 2004 Intel success story competition, Raya Contact Center was awarded the "Best Account Management" award.
Strict compliance with Intel's service agreement terms and condition is the core of this business’s success. By fulfilling Intel’s objectives, Raya has proven its contact center experience in every way, via, efficiency in call handling, technological capabilities, flexibility of operations, and – most importantly - commitment to quality.