Melbourne, Australia, April 08, 2011 --(PR.com
)-- The use of KPIs in Information Technology (IT) is widely popular today, due to the enabling role it has for achieving business success. The nature of IT operations facilitates performance measurement, however KPI selection is oftentimes a challenge. A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. There are thousands of IT KPI examples in use today, over 550 of these documented on smartKPIs.com. Starting with this year, a selection of the most popular KPIs will be analysed in detail as part of an annual research report.
The "Top 25 IT KPIs of 2010" report provides insights in the state of IT performance measurement today by listing and analysing the most visited KPIs on smartKPIs.com in 2010. It is part of the "Top KPIs of 2010" series of reports and a result of the research program conducted by the analysts of smartKPIs.com in the area of integrated performance management and measurement. smartKPIs.com hosts the largest catalogue of thoroughly documented KPI examples available today and representing an excellent platform for research and dissemination of insights on KPIs and related topics. The hundreds of thousands of visits to smartKPIs.com and the thousands of KPIs visited, bookmarked and rated by members of this online community in 2010 provided a rich data set, which combined with further analysis from the editorial team, formed the basis of these research reports.
The “Top 25 IT KPIs of 2010” report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by Application Development, Network Management and IT – Security KPIs, it also contains KPI examples from categories such as Service Management, Enterprise Architecture and IT – General:
1. % Defects removal efficiency
2. % Schedule adherence in software development
3. % Data network availability
4. % SLAs in renegotiation
5. # IT policy violations
“The Top 25 IT KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how IT KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization." said Aurel Brudan, the Performance Architect of smartKPIs.com.
http://www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories. smartKPIs.com is operated by eab group, an innovative research driven provider of integrated performance management solutions, based in Melbourne, Australia.
Jessie Zhang, eab group, Tel: +61 3 9670 2979, Email: jessie.zhang@smartKPIs.com