Agent Productivity Platform Provider Knowlagent Sponsors at-Home Strategies for Success Workshop Series

Workshops Provide “How-To” Advice on Developing and Executing at-Home Agent Strategies

Atlanta, GA, April 30, 2011 --( Knowlagent, a leading agent productivity solution for the world’s 10 million call center agents, is partnering with Customer Contact Strategies to sponsor the At-Home Strategies for Success Workshop series. The workshop series, which is slated for four cities between May and October, is a two-day session designed exclusively for organizations considering an at-home model, or expanding and refining their existing model.

According to workshop facilitator and Customer Contact Strategies President, Michele Rowan, each workshop is expected to attract a wide range of attendees, from Fortune 500 companies in continuous-improvement or scaling mode to small customer service and sales groups who are studying the at-home model and building business cases. With high interaction and benchmarking amongst attendees to leverage learning and best practices, the workshops will include presentations, case studies and networking events with key at-home experts.

Workshop sessions will cover such topics as:

Building the business case
At-home cost reductions
Critical success factors
How to build an effective pilot
How to effectively 'brand' your program
Latest trends in technology
Initializing an operational plan
Best practices - drilled down
Key performance metrics
Coaching and quality
Recruitment and profiling
Virtual training and e-learning

“Effectively managing the deployment of activities such as communications, training, coaching and project work is essential for maintaining a successful at-home agent model and improving an organization’s bottom-line,” said Matt McConnell, president and CEO of Knowlagent. “We are pleased to be involved in the “how-to” workshops and look forward to doing our part to improve call center agent productivity by changing the way companies conduct business.”

The first Knowlagent sponsored workshop is set for May 3-4, 2011 in Baltimore. Subsequent workshops will take place June 28-29, 2011 in Chicago, July 26-27, 2011 in Boston and October 4-5, 2011 in Dallas. To register for an upcoming At-Home Strategies for Success workshop, please visit Registration is limited and taken on a first come first serve basis.

For more information on Knowlagent and its award-winning technology, visit

About Knowlagent
Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. Over 300,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call 888-566-9457 or visit us online at

Lee Anne Wimberly