Agent Productivity Platform Provider Knowlagent Launches CRMXchange Content Series

New series features best practices in call center productivity and shrinkage reduction. - May 21, 2011

Agent Productivity Platform Provider Knowlagent Sponsors at-Home Strategies for Success Workshop Series

Workshops Provide “How-To” Advice on Developing and Executing at-Home Agent Strategies - April 30, 2011

Agent Productivity Platform Provider Knowlagent Offered Insight on Call Center Productivity at Key Industry Conferences

Executive Team to Partner with Customer Contact Strategies for At-Home Agent Workshop Series Next Month - April 28, 2011

Agent Productivity Platform Provider Knowlagent Receives ATA Technovation Award

Knowlagent 8.5 Recognized for Product Innovation in the Teleservices Industry - April 07, 2011

Knowlagent Adds to Its Executive Team with Sales, Finance, and Operating Appointments

Industry Veterans to Accelerate Growth and Increase Revenue. - February 16, 2011

Knowlagent User Advisory Council Highlights Supervisor Adoption

Knowlagent customers heard from Tina Bjork at Coca-Cola Refreshments and previewed upcoming product functionality. - January 21, 2011

Knowlagent – Not Just for Training Anymore

Call center technology company announces software upgrade designed to help clients shift more shrinkage activities to idle time. - January 20, 2011

Survey Dedicated to Understanding Contact Center Shrinkage Released

An Industry First Report by Knowlagent Provides Insight Into Shrinkage Activities. - January 06, 2011

Knowlagent and Local Organizations Build Playground for MUST Ministries

Employees Continue Community Service Initiatives Through Serve@Work Program. - November 17, 2010

Knowlagent Continues Support of MUST Ministries and Expands to Participate in their Summer Lunch Program

Knowlagent continues its commitment to community service and to MUST Ministries by providing another lunch and participating in their summer lunch program. - August 10, 2010

Knowlagent Continues Commitment to MUST Ministries by Serving Lunch to Area Homeless and Their Families

Employees continue culture of service by providing lunch to residents at local shelter. - June 20, 2010

Scott Richter Named Knowlagent’s Chief Technology Officer

Veteran call center software architect named CTO - April 23, 2010

How to Select the Right Agents for Your At-Home Program

Knowlagent shares results of its at-home agent hiring survey including best practices for driving success in at-home programs. - April 18, 2010

Saas Veteran Jeff Wilson Joins Knowlagent Executive Team

SaaS expert to manage key strategic relationships as company’s new senior vice president of worldwide field operations - April 11, 2010

Knowlagent Employees Serve Lunch to Area Homeless

Employees kick-off second year of service to MUST Ministries, serving lunch to local homeless population. - April 03, 2010

John Wolf Joins Knowlagent Management Team as VP of Marketing and Product Management

Experienced marketer joins management team to lead the company’s new customer acquisition and product management efforts. - March 29, 2010

Knowlagent Solutions Help Non-Profit Prepare Economically Disadvantaged Persons and Disabled Vets to Work as at-Home Call Center Agents

Knowlagent’s award-winning hiring and training solutions help non-profit Virtual Training Systems™ (VTS) prepare economically disadvantaged individuals and persons with disabilities to work as at-home call center agents. - March 06, 2010

Knowlagent Employees Provide a Day of Service to MUST Ministries

On Thursday, December 3, 2009, Knowlagent employees held a day of service at MUST Ministries, a homeless shelter and mentoring programs for men, women, and children, as well as day services for low/no income individuals and families in need, including food, clothing, medical, and financial assistance. - December 07, 2009

Kerry Engle Wins the 2009 Jack Vaughan Jr. Human Services Award

On Thursday, November 12th, 2009, the Cobb Community Collaborative Policy Council on Homelessness (PCOH) honored Kerry Engle at the 16th annual Jack Vaughan, Jr. Human Services Award luncheon. The annual awards ceremony recognized nominees from local Cobb Co. businesses and nonprofit organizations. The Council presented Kerry Engle, volunteer at MUST Ministries, with the award for volunteerism. - November 19, 2009

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