Dubai Bank Implements Newgen’s Solution to Enhance Customer Satisfaction

Newgen automates the entire customer communication process for the bank to manage cross channel communications.

McLean, VA, July 24, 2011 --( Newgen Software, a market leader in Business Process Management (BPM) and Enterprise Content Management (ECM), today announced the successful implementation of its Omni Output Management System (02MS) at Dubai Bank, a leading Sharia’a compliant bank in the Middle East. This implementation will help in managing cross channel communications between the bank and its customers.

The e-statement solution is a complete Output Management System that generates electronic statements at par with their physical equivalent. The O2MS solution streamlines and standardizes the entire process of statement creation and publishing of variable data for distribution.

Mr. Faizal Eledath - Chief Information Officer, Dubai Bank stated “Through the e-statement initiative, Dubai Bank now provides our customers with a consolidated statement which reflects all account relationships in a convenient, secure and timely manner. This initiative is also in line with our drive to be less paper dependent and more eco-friendly.”

Speaking on the successful implementation, Mr. Diwakar Nigam - Managing Director, Newgen Software, said “We are proud to be associated with Dubai Bank, a leading banking and financial institution. With this implementation, Newgen has further consolidated its position in the Middle East and Africa (MEA) banking space. We shall continue to work as a preferred partner of leading banks across the MEA region for making the Banking Industry more efficient, through our Process Automation Solutions. We are aggressively working towards building a partner eco-system across the globe.”

The Newgen solution enables the bank to send statements through electronic channels, enforce the brand guidelines, integrate with internet banking and customer relationship management solution, and produce a single consolidated statement for multiple products.

The solutions also helps to reduce manpower & overhead costs, provides an effective channel for targeted marketing and cross selling, reduces the turn-around time, and enhances customer convenience and satisfaction.

About Newgen
Newgen Software Technologies Limited ( is the market leader in Business Process Management (BPM) and Enterprise Content management (ECM), with a global footprint of 800 installations in over 40 countries with large, mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPO’s, Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

The company has been recognized by distinguished analyst firms like Frost and Sullivan as A 'Hot Company to Watch for' in their global ECM Market report, 2009 and by IDC in its exclusive report “Newgen Software: Global Leader in Business Process Management and Document Management Solutions.” Newgen is a winner of prestigious awards, such as the CNBC-TV18,“Emerging India Award 2008.”

With HSBC and SAP investment, Newgen is one of the rare product companies to have backing of both leading financial and technology companies of the world. Newgen’s Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2005. Newgen has been assessed at CMMi Level3.

Press Information:

Rohit Thakur
Senior Manager
Newgen Software
D-152, Okhla phase 1,
New Delhi-110020
PH: 91-11-26815467

Newgen Software Technologies
Max Dixit
1364 Beverly Rd, Ste 300
McLean, VA 22101