Invensys Skelta Announces the Customer FIRST Program - Commits to the Highest Standard of Excellence

Invensys Skelta announces the Customer FIRST Program, a multi-tiered program with a rich portfolio of essential services designed to achieve operational excellence.

Bangalore, India, August 11, 2011 --( Invensys Operations Management, a global provider of technology systems, software solutions and consulting services to the manufacturing and infrastructure operations industries, today announced the launch of Customer FIRST program for Invensys Skelta. The program with the sole objective of protecting and maximizing the value of investments made by customers of Skelta is a multi-tiered program with a rich portfolio of essential services designed to achieve operational excellence.

Program members have an option to choose from one of the 4 tiers- Elite, Premium, Standard and Primary based on their specific business needs. They also enjoy other benefits such as responsive services, dept of expertise, continuous performance monitoring, and contingency provisioning. In addition to technical support and maintenance, the program also provides access to a wide range of additional, optional services such as application support, onsite resources and value-added consulting. Customers can further extend the value of the program with Flexible Credits for specialized services and training.

Johncey George, Operations Director, Invensys Skelta said, "The new Customer FIRST program for Skelta is not just a support initiative, but a multi-tiered program with a broad range of services and customizable options to select." Mr. George added, "The program has been designed for enterprise level customers of Skelta to improve their operational excellence, protect critical investments, reduce the total cost of ownership, and sustain their competitive advantage in the marketplace."

Brian Courchesne, Services Marketing Director, Invensys Operations Management said, "The Customer FIRST program is more than just a basic assurance of support. The program enables the customers to get more out of their existing investments, exceed the business objectives and most important, keep the business running efficiently and effectively at all times while reducing the total cost of ownership.” Mr. Courchesne added, "Some of the critical elements of the Customer FIRST program include elements of support, maintenance and performance improvement services. These elements help an enterprise to improve and sustain their operational excellence."

To know more about the Customer FIRST Program for Skelta, visit

About Invensys Operations Management
Invensys Operations Management, a division of Invensys, is a leading provider of automation and information technology, systems, software solutions, services and consulting to the global manufacturing and infrastructure industries. Headquartered in Plano, Texas, its solutions are used by more than 40,000 clients around the world in more than 200,000 plants and facilities.

Invensys Operations Management’s offerings are delivered under several prominent industry brands, including Avantis, Eurotherm, Foxboro, IMServ, InFusion, SimSci-Esscor, Skelta, Triconex and Wonderware. The company’s approximately 9,000 employees and its global partner ecosystem integrate these products and services to help clients collaborate across systems and enterprises in real time, extracting critical data to make faster, better decisions and synchronize their operations from the plant floor to the executive offices, aligning production goals with business objectives. To learn more about Invensys Operations Management, visit

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Invensys plc ( is headquartered in London and is listed on the London Stock Exchange (ISYS.L), with approximately 20,000 employees working in 50 countries.

Invensys Skelta
Ramprasad Narasingamurthy
+91 8040602600
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