London, United Kingdom, August 20, 2011 --(PR.com
)-- Chaired by Jo Causon, Chief Executive, Institute of Customer Service
Keynote Address from Chris Chant, Interim Executive Director of Digital Government, Cabinet Office
Opening with expert guidance from the Cabinet Office, Capita’s well-established Transforming Customer Contact in Public Services Conference gives delegates the opportunity to take away transferable lessons from case studies presented by award winning services providers.
Learn from peers on best practice, including:
· Realising efficiency savings through channel migration
· The use of social media in contact strategies
· Optimising data integration across all channels
· Improving staff motivation and performance
Attend this event to ensure that you keep pace with the implementation of new technologies to reduce costly, unnecessary contact and to meet ever-increasing customer expectations.
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