Using Advanced Tools and Technologies in Outsourcing, Topic for IAOP Member Forum

Poughkeepsie, NY, September 01, 2011 --( Industry leaders will come together to discuss how advanced tools and technologies are transforming outsourcing at a forum hosted by the International Association of Outsourcing Professionals® (IAOP®) this fall in Chicago.

The IAOP Member Forum: Use of Advanced Tools and Technologies in Outsourcing will be held on Nov. 10, starting at 8 a.m., at the offices of Kirkland & Ellis at 300 North LaSalle. It is open to all outsourcing customers, providers and advisors.

The event is hosted by the Chicago, Midwest/St. Louis, Cloud Computing and Tools & Technology Innovation chapters. It is sponsored by BeyondCore, Infosys, Kirkland & Ellis and Accenture.

Participants will share best practices in using advanced tools and technologies to improve value through outsourcing and shared service relationships. Industry leaders will discuss how these tools impact outsourcing financial performance, service quality, capabilities delivered, risk/compliance and overall relationship governance.

“Where labor arbitrage was a key contributor to the financial impact of outsourcing in the late 90’s and early 2000’s, technology arbitrage will likely be a key differentiator in an organization’s ability to impact financial performance of outsourcing relationships in the future,” said IAOP Chairman Michael Corbett.

Neil Hirshman, partner at Kirkland & Ellis LLP and chair of IAOP’s Chicago Chapter stated, “We are honored to host this forum and excited about what will be a productive day of learning and sharing of best practices on how the outsourcing industry is making use of advanced tools and technologies.”

“We are witnessing a fundamental shift from traditional Business Process Outsourcing to Cloud-enabled Business Process as a Service. The Symposium brings together leading players in the outsourcing ecosystem as they try to jointly understand and navigate this shift,” said Arijit Sengupta, CEO of BeyondCore and chapter chair of IAOP’s Cloud Computing Chapter.

Matt Shocklee, chair of IAOP’s Tools & Technology Innovation Chapter, added: “Organizations can’t remain competitive any longer by managing their increasingly global portfolios of global sourcing relationships on the back of excel spreadsheets!”

A wide range of general business and global sourcing professionals are expected to attend the IAOP Member Forum, including CIO, COO, VP and Director level management from disciplines such as procurement, finance, IT, risk management/security, audit and service delivery.

"In a competitive global economy the ability to exchange best practices and learn about new directions in outsourcing from other practitioners and disciplines will make this symposium well worth attending," said Rich Etzkorn, Executive Managing Director with Cassidy Turley and chair of IAOP’s Midwest Chapter. “Participants will be able to hear from practitioners from a variety of perspectives about the latest applications in tools and technologies space and the use of the ‘Cloud’ to further leverage outsourcing solutions.”

The forum kicks off with a continental breakfast at 8 a.m. and ends with a networking reception from 5 to 6:30 p.m. Admission for IAOP Professional Members is complimentary. The registration fee for non members is $250. Seating is limited to 150 attendees and advance registration is required at:

To learn more about how to get involved, visit or contact Matt Shocklee at:

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With 110,000 customer, advisor and provider members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit

Media Contact:
Kim Maneeley
Director, Marketing & Communications, IAOP
+1.845.452.0600 x 104

Kate Hammond