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BPO Certification Institute, Inc.

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BCI’s Global Qualification Standard for BPO

Richardson, TX, April 11, 2007 --( Finding and retaining reliable professionals are two of the biggest challenges of the global BPO industry. If many outsourcing clients are smarting under the twin injuries caused by underperformance and confidentiality breaches on their processes; BPO companies themselves are plagued by an acute dearth of adequately qualified and experienced professionals, who can deliver consistently good results.

It is against this backdrop that the Global Qualification Standard (GQS) for BPO professionals worldwide developed by the Texas based credentialing giant BCI ( becomes immediately significant. BCI – BPO Certification Institute Inc., - which has already certified close to 5000 BPO professionals in North & South America, is all set to launch its Certification and Credentialing programs in APAC, which will serve to establish for the first time a Qualification Standard for hiring, grooming and deploying BPO professionals. BCI’s Outsourcing Competency Research Center (OCRC and the Credentialing Management Center (CMC) in Richardson have been working for the last 7 years to develop the Global Qualification Standard (GQS) and the company has received numerous certification requests from BPO companies, professionals and Outsourcing Associations in BRIC countries and also those in the Pacific rim.

“BCI’s Global Qualification Standard (GQS) plays itself out in the form of 7 sharply focused certifications – powered by a 28 stage credentialing and certification system”, elucidates Vivek. K, BCI’s Global Head, Alliances & Advocacy. “In fact, we have taken all the steps possible to help elevate a BCI Certification to a level where it will soon be for the global BPO industry what a BS from MIT is for the technology sector. At BCI, we aim at catching the best talents and tagging them well for high visibility.”

Vivek also feels that… “If they have to go up the value chain and enhance their margins, BPO companies need to look for talents with competencies validated by neutral third parties rather than just hiring people with a smattering in English. BCI is doing just that: creating a pool of Certified Talents who will pass muster for a particular position anywhere in the world.”

Coming to think of it, it is indeed surprising that an industry like BPO, which is emerged a champion revenue earner for many of the Asian countries, is still hamstrung by a complete absence of a credible and trustworthy qualification standard for professionals working in it. Hopefully, the efforts of the BPO Certification Institute, Inc., will begin making a difference to talent quality.

Contact Information
BPO Certification Institute, Inc.
Sanjiva Shukla

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