Makkah, Saudi Arabia, September 18, 2011 --(PR.com
)-- HostGee, a specialist in the field of managed dedicated server hosting, managed Virtual Private Server (VPS) hosting, and managed hybrid hosting services, announced today a comprehensive new service level agreement (SLA) to guarantee 100% node uptime to all customers using their managed VPS hosting or managed hybrid server solutions. This new agreement means that customers can be confident that their hosting solution is always available and responsive.
“Since 2009, HostGee has provided thousands of customers with powerful managed VPS hosting and managed dedicated servers,” says Shafiq Ur Rehman, Founder/Managing Director of HostGee. “Our managed server hosting plans boast incredible technical specifications, outstanding customer support, and a surprisingly affordable price point. But what’s the use of great server technology if it is not always accessible? We custom build all servers with the highest quality components, and we feel it is time to back that up with an SLA. Today, we are taking the opportunity to reassure our customers that their managed server node will always be online.”
Every hardware device connected to the Internet can be classed as a node – in the case of HostGee customers using managed VPS or managed dedicated server plans, this consists of the hardware server where their files are stored. A Service Level Agreement, or SLA, details the standards of service and hardware availability that customers can expect, often with a method of compensation to be due in the event that this service level is not met. HostGee’s new SLA states that, in the event that a managed VPS or managed dedicated server node does not experience 100% uptime in a given month, customers will be reimbursed a prorated credit equivalent to ten times the amount of time the node was unavailable.
“We have always built our service range with unrivalled customer service at the heart of what we do,” says Shafiq. “Everybody here at HostGee understands the hosting industry, and the frustration caused by unreliable hardware or infrastructure, and we are confident that our VPS and dedicated server nodes will always be available, only experiencing downtime as part of planned maintenance. We want to assure our customers that they can truly depend on HostGee and the services we provide – that’s why we have announced this new SLA which guarantees that your hardware is online, all the time.”
While HostGee’s new SLA gives assurances to sever node uptime, the company is also determined to help its customers with VPS configuration issues that can affect server performance. HostGee is passionate about customer support, offering free 24/7 phone and ticket support from experienced staff, as well as a range of server management services designed to minimize the possibility of user error. By helping customers to configure and run their hardware on a day-to-day basis and also offering this competitive SLA, HostGee ensures that every business can benefit from a reliable, responsive server.
“Taking advantage of VPS hosting or dedicated server hosting should not be a headache,” says Shafiq. “That is why we started offering managed dedicated server hosting in the first place. Today, we provide extensive customer support to help every customer achieve their goals, and a very specific SLA to reassure them of server uptime. We will continue to do everything we can to take the stress out of running a server and we are pleased to announce our new SLA as the next step in our commitment to customer service.”
By working to provide a versatile customer support offering and service level agreement along with high quality hardware, HostGee sets itself apart as a significant figure in the managed server hosting industry. HostGee is passionate about growing its service to make it easier than ever for businesses to enjoy the benefits of VPS and dedicated server hosting, without the risk of devastating downtime or unreliability. Customers interested in learning more about HostGee and their range of managed server hosting services are encouraged to visit hostgee.com.
HostGee.Com a division of Gulf InfoNet Est. Providing Web Hosting, VPS Hosting, Dedicated Servers, Web design and online marketing services in Saudi Arabia to over Four Thousand Web sites and 5,500 customers worldwide. It operates over 50,191 square feet of state-of-the-art data centers that reduce the complexity and cost of Web-based technologies for small businesses and large enterprises. Founded in 2009, HostGee is one of the middle east largest Web hosting companies with a direct presence in 3 countries, 3 worldwide operation centers and more than 75 employees.
For more information about HostGee, visit http://www.hostgee.com.