Customer Service Rep at Brookfield Homes Among the Best in the Industry

San Diego, CA, September 21, 2011 --( Brookfield Homes’ Dan Ames is among the best customer service representatives in the San Diego building industry for 2011, one of three finalists in the BIA’s annual Icon Awards.

“Dan has the keen ability of relating and communicating to homeowners,” explained Frank Trovato, vice president of Picketfence Design, the Brookfield Homes flooring subcontractor who nominated Ames for the award. “He takes ownership of all customer service issues from beginning to completion, meeting with each homeowner and the subcontractor involved. He takes time to explain the schedule of events in detail, managing expectations and resulting in satisfied homeowners. Brookfield Homes offers customer service second to none in San Diego because of this level of management.”

Sponsored by the Building Industry Association of San Diego County, the Icon Awards were announced Thursday, during a gala celebration at The Prado at Balboa Park. More than a dozen awards were announced, recognizing the industry’s most outstanding builder, trade and design professionals.

Ames is in good company at Brookfield Homes; the homebuilder was voted #1 New Home Builder in San Diego in a recent Union-Tribune/SignOnSanDiego poll. Dominating the people’s choice survey, several Brookfield Homes neighborhoods made the list for Best New Home Community. Rockrose at The Foothills topped the rankings as #1 Best New Home Community.

Last year Brookfield Homes received recognition as well from J.D. Power, who ranked Brookfield #1 in Quality for Home Builder Quality Ratings in Southern California. To view the quality ratings, visit

Visit to see what other fans are saying about Brookfield.

Brookfield Homes offers homebuyers a wide range of choices, from attached townhomes to luxury estate residences in locations throughout San Diego, including Carlsbad, San Marcos, Chula Vista and the Scripps Ranch area.

To learn more about the best new home communities by Brookfield Homes, visit

Brookfield Homes San Diego/Riverside is a homebuilding member of Brookfield Residential Properties, Inc. – a North American land developer and homebuilder, active in 10 principal markets. Brookfield Residential Properties Inc. entitles and develops land and builds home for our own communities, as well as sells lots to third-party builders. Brookfield Residential Properties Inc. is co-listed on the New York and Toronto Stock Exchanges under the symbol BRP. For more information, please visit our website at

Scribe Communications
Kathleen Klassen