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CRM Expert Shows How to Capture Important Milestone Dates Based on Process Status Changes


This article provides the tools to set up milestones based upon process status changes. This provides your company with increased knowledge and data on the costumer service performance.

Dedham, MA, September 23, 2011 --(PR.com)-- SAPexperts posted a new article, “Capture Important Milestone Dates Based on Process Status Changes” to its CRM Expert knowledgebase.

This article shows how to capture the current date on a specific date type for a business transaction based on a status change. SAP CRM offers both date and status configuration, yet it does not offer a functionality that allows a date determination based on a status change which is often much more preferable. Learn the techniques provided to be able to create this in your system.

Finally, capture important process milestones in customer service as well as other activities. Bob Croce, product director of SAPexperts comments, “This article provides the tools to set up milestones based upon process status changes. This provides your company with increased knowledge and data on the costumer service performance.”

The article is written by: Susana Messias, SAP CRM Consultant, BBKO Consulting

The article abstract is located at: http://www.crmexpertonline.com/article.cfm?id=5968

About the Authors:
Susana Messias has an administration academic background and has been a CRM business consultant since 2002. She has participated in several CRM projects implementing interaction center solutions with sales, service, and marketing functionalities, and she is certified in these solutions.

About SAPexperts:
SAPexperts consist of nine online knowledgebases produced by WIS Publishing – the leading independent provider of publications and educational events focused on SAP technology. The nine SAPexperts knowledgbases consist of Financials Expert, BI Expert, SCM Expert, HR Expert, CRM Expert, GRC Expert, Solution Manager Expert, Project Expert, as well as SAP Professional Journal. Access to the SAPexperts knowledgebases is obtained on an annual subscription basis. More information can be found at www.sapexperts.com.

About WIS Publishing:
WIS Publishing is the premier independent provider of SAP training materials, with more than 250,000 customers in 61 countries. WIS Publishing is the publisher of SAPinsider, insiderPROFILES, and the SAPexperts publications, and is the producer of the SAPinsider conferences and the Insider Learning Network. For more information, visit http://www.insiderlearningnetwork.com.

SAP is a registered trademark of SAP AG in Germany and several other countries. WIS Publishing is not affiliated with SAP AG or any of the SAP AG group of companies.

Media Contact:
Tony Membrino
Marketing Director, SAPexperts
Wellesley Information Services
20 Carematrix Drive
Dedham, MA 02026
Phone: (781) 751-8668
tony.membrino@wispubs.com

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Contact Information
WIS Publishing
Tony Membrino
(781) 751-8668
Contact
http://www.crmexpertonline.com/article.cfm?id=5968

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