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IAOP’s 15th Edition of Outsourcing World Summit Addresses “Outsourcing Beyond the Horizon”

Best-Selling Author Peter Sheahan of ChangeLabs to Keynote Conference

Poughkeepsie, NY, October 16, 2011 --( Hundreds of outsourcing leaders from around the world will explore outsourcing beyond the horizon at the 15th annual Outsourcing World Summit®.

Produced by the International Association of Outsourcing Professionals®, the annual event will be held Feb. 20-22, 2012, at Disney’s Contemporary Resort & Conference Center in Lake Buena Vista, Florida.

Keynoting the event will be Peter Sheahan, best-selling author, world-renowned speaker, and founder and CEO of ChangeLabs™, who will speak on innovative business thinking and creating lasting behavior.

“Just as the industry has grown and matured over the past 15 years so has the Outsourcing World Summit to become the annual event where the global outsourcing community comes together to connect, and share their knowledge and best practices to make the industry even stronger,” said IAOP CEO Debi Hamill.

The program will feature seven educational tracks and more than 30 how-to sessions, including:

• Customer Experiences
• Outsourcing Tools and Technology
• The Management Science of Outsourcing
• Transition and Governance
• On the Outsourcing Horizon
• Globalization
• The Future of Outsourcing

Among the other highlights will be a roundtable discussion focusing on maximizing the benefits and minimizing any downsides of Corporate Social Responsibility in outsourcing.

The panel will feature LaMae Allen deJongh, U.S. Human Capital & Diversity Managing Director, Accenture; Essein Lore Eme, Associate Director, The Rockefeller Foundation; Pumela Salela, Advisor to The World Bank; Jeremy Hockenstein, CEO, Digital Divide Data; and Bill Hefley, Ph.D. CDP, COP, Clinical Associate Professor, University of Pittsburgh and Director, ITsqc.

The program also will include interactive real-time strategy sessions in a theater-in-the-round setting with direct access to leading experts with insights on the industry’s future; and hands-on practicum showing customers, providers and advisors how to maximize outsourcing initiatives.

Early bird registration discounts are being offered through Nov. 15. For registration information, visit or call the registration desk at (845) 452-0600, extension 110.

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 110,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. Visit

Media Contact:
Kimberly Maneeley
+1.845.452.0600, extension 104

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