Voice123 Enhances Customer Service Procedures

Voice123 improved its customer relations strategy to provide a higher quality customer support and increase user satisfaction.

New York, NY, April 23, 2007 --(PR.com)-- Voice123 (http://voice123.com), the largest voice over marketplace where voice over talents promote their voice services and voice talent seekers find the best voices for their projects, has always distinguished by its excellence in customer relations and is committed to continue providing high quality customer services.

General procedures in customer service are constantly monitored and evaluated. Now they have been improved in order to achieve the company's goals in customer satisfaction. Frequent surveys are sent to all subscribed users of the website in order to measure satisfaction levels and find possible ideas of improvement.

The customer relations team is composed of experienced professionals in customer service. They are permanently receiving feedback and have been trained keeping in mind they are servicing professionals of the voice over acting industry, who in many cases require not only basic support with the website but also tech assistance.

Voice123 has set up different tools to help customers solver their problems, find information, or ask questions quickly and effectively. This is why customers have the option to decide whether they want to find support via chat, email, or phone. Additionally, users now find information and a lot of answers by visiting the Resource Center or the online community forums.

About Voice123

Voice123 (http://voice123.com) is an online voice over marketplace based in New York. With the largest online voice over talent database and a vast number of daily voice over project postings, Voice123 helps voice over talents to promote their voice services, and companies to find the best voice over for their projects. With a young, highly qualified, and technology-oriented team, Voice123 is always looking to provide an innovative service and be a world-class technology company.

Tel: 1.877.275.8642
Visit us at: http://voice123.com
Contact us at: http://voice123.com/doc/help.html

Franz Martin