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EI Partners with Upside Learning to Assist Hospitality Industry Employees Prepare for the Role of Front Office Manager

The American Hotel & Lodging Educational Institute (EI), a leading training provider for the hospitality industry, in partnership with Upside Learning, has developed scenario-based courses targeted at hospitality industry employees.

Pune, India, December 03, 2011 --( With an aim to assist hospitality industry employees, who either have been promoted to or are preparing for the role of Front Office Manager, get ready for this challenging management role, the American Hotel & Lodging Educational Institute (EI) has developed an interactive eLearning version of its online content on Front Office Operations Management. Given Upside Learning’s expertise and experience in developing rich learning experiences through its custom eLearning solutions, EI teamed with Upside Learning for the course development.

The Front Office Manager course includes ten content modules, each containing a glossary of terms, case studies, knowledge checks and quizzes to test understanding of the learners. Developed as a scenario-based course, it comprises a fictitious hotel that mimics the actual surroundings that the learners will be dealing with. The course is developed on a self-paced, discovery-driven approach that puts the user in control as he/ she explores each area of the hotel, and helps him/ her learn about each facet of the front office operation. The scenarios with realistic dialogues, as well as voiceovers, make the course very engaging, while the free exploration approach helps remove the restrictions of a linear course.

“As we continue to facilitate learners with effective and engaging learning formats, partnering with Upside Learning in repurposing our content was the right fit for this project,” said Robert L. Steele, III, CHA, president and COO of EI. “Our learners love the self-paced, discovery-driven approach that puts them in control as they explore each option. We are extremely impressed with Upside Learning’s instructional designing approach, the quality of the graphics and the project management process. The overall experience of working with them has been impressive,” he added.

Amit Garg, Director of Custom eLearning Solutions, said, “To be associated with one of the leading training providers of the hospitality industry in itself is testimony to the quality of our custom eLearning solutions.”

About EI
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.

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About Upside Learning
A globally recognized leader in training outsourcing, Upside Learning is one of the leading names in Custom eLearning Development, Learning Management System and Mobile Learning Solutions. With a collective experience of 600+ person-years, it has successfully completed more than 300 corporate and academic projects for over 150 clients worldwide.

The company’s solutions and services portfolio includes a range of learning solutions tailor-made to an organization be it an Enterprise, a SMB, Training Company or an educational institute. It comprises

- Custom eLearning Development
- Mobile Learning Solutions
- UpsideLMS – Best value, multi-award winning Learning Management System
- Upside2Go – A revolutionary platform for Mobile Learning
- Catalog Courses
- Technical Support Services
- UpsideLMS Administrative Services

Upside Learning has been consistently picking up awards and other recognitions every year, including the most recent Learning in Practice Awards 2011 by Chief Learning Officer magazine.

It is its constant endeavor to develop and provide innovative solutions to its clients thereby impacting their organizational learning and hence, performance.

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Contact Information
Upside Learning
Girish Dhat
Punakar Complex, Survey No-117, 1st Floor, Opp. Popular Nagar, Bangalore - Pune Highway, Warje, Pune 411052. India
PH: +91 20 25236050/51/52
Fax: +91 20 25236059

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