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Outsourced Help Desk Services Provided to Compufix Computer Services

ISG technology announced the successful transition of CCS’s Help Desk Services to ISG technology’s European Support Centre in Sofia, Bulgaria.

Egham, United Kingdom, March 30, 2012 --( Compufix Computer Services (CCS) has experienced dramatic growth, doubling the amount of customer sites within the last year. Due to this expansion, CCS must ensure their customers receive outstanding service and high quality support, but at reduced costs. CCS turned to ISG technology to provide reliable and outstanding support.

ISG technology’s established Multisourcing (Outsourcing) Solutions provided from the Company’s European Support Centre proved to be an effective solution for CCS’s requirements. Specialists from both ISG technology and Compufix Computer Services worked in collaboration to build a detailed transition plan to alleviate any issues. ISG technology adhered to a tight timeframe of one month to conduct recruitment, preparing the premises, procuring all equipment, applications, interfaces, communications and training of the team. CCS required a team of First Level Support Analysts to support 1,500 pubs across the UK. Their dedicated EU based team provides 24x7x365 Help Desk and networking support, including structured cabling, routers, switches, PDQs, VoIP, PCs and emails.

“With our continuous expansion it was vital to find a company that could not only provide the support we required but could also provide a smooth transition,” said Graig Lomax, Managing Director of CCS.

ISG technology has extensive experience with smoothly transitioning IT Support Services to their European Support Centre. This latest project for Compufix Computer Services is the fastest transferred service to date. Within only one month all customers were supported by CCS’s dedicated team located in ISG technology’s ESC in Sofia, Bulgaria. The transfer of CCS’s original UK based Help Desk phone lines was successfully completed within one evening. Regardless of the short transition time, ISG technology provided a highly qualified and extremely productive team that delivers reliable and professional service to CCS’s customers.

About ISG technology

ISG technology is a leading UK based IT services specialist with 30 years of experience. ISG technology operates from five Service Delivery Centres throughout the UK and a European Support Centre in Sofia, Bulgaria, where they offer services in Central and Eastern Europe. ISG technology is in the unique position to offer complex solutions for Network Infrastructure, IT Deployment and IT Services and Multisourcing Solutions.

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ISG technology
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