Suzanne Hayes Named VP of Client Services at Innovative Print & Media Group

Phoenixville, PA, May 03, 2012 --(PR.com)-- To help meet the increasingly diverse needs of 21st century customers, Suzanne Hayes has joined Innovative Print & Media Group in the new position of Vice President of Client Services.

Based in Phoenixville, Innovative is one of the top printing and marketing services companies in the Mid Atlantic and Northeast regions of the country.

It is a leading provider of print, promotional products, creative and marketing communications services, direct mail and fulfillment.

"The key differentiator in the marketing communications space has always been service and delivery," Innovative President Rob Whitman said. "Suzanne will bring our service team to a new level and allow us to compete even more successfully in the new and emerging economy."

"Innovative Print & Media Group is a premier service provider in the industry," Hayes said. "I look forward to bringing value to our clients through world class service, broadening our marketing and print offerings, and providing innovative solutions."

Hayes has extensive experience in the printing and publishing industries, joining Innovative after serving as Vice President of Operations for Excerpta Medica, a global healthcare marketing agency and a division of publishing giant Elsevier.

In her last role, she led a variety of teams within the agency, including Production Management, Client Services, New Media, Editorial, Creative, Content Development, Research and Quality Assurance. Changes she initiated resulted in process improvements and growth in the business.

Prior to her role with Excerpta, she led operations for the Internet development company VerticalNet and held several leadership positions in print and publishing.

Hayes was chosen from more than 100 candidates who applied for the position.

"Suzanne is a high energy person and has a personality that will make her a great fit in our culture," Whitman said. "She will be an excellent addition to the leadership team."

27 years and counting

Founded in 1985 by President and Owner Bob Fisher, Innovative Print & Media Group has long stressed service, collaboration and understanding the customer's needs.

From a basement office in Fisher's Collegeville home, Innovative has grown to a company that has 45 employees and a projected growth in revenue of 25 percent for the next year. It is ranked 15th nationally in size by Print Solutions magazine.

As it has grown in size, it has also grown from a company focused primarily on printing to being a full service, marketing communications provider that can take projects all the way from the first creative stages to fulfillment and delivery.

Its marketing message — "The Power of ONE Resource" — stresses the range of services it has developed to meet the needs of 21st century customers.

"We provide superior quality and integrated solutions that enable customers to achieve desired results," Whitman said. "Our commitment to customer success translates to mutually beneficial relationships.

"That is why many of our customers have worked with us for years."