Marigold Consulting to Offer Session on Working with Angry Customers
When your customers express anger, seldom is it about you. But their dissatisfaction is often an accurate snapshot of how they view your company at that moment. And the way your customers feel following an interaction with you or your employees can make the difference between whether they choose to continue to do business with your company or take their business to your competitor. Join Marigold Consulting on Friday, July 20 to discover how to solve this familiar customer conundrum.
During this session, attendees will learn a simple, practical method to (1) calm down an irate customer; (2) resolve the customer service challenge effectively; and (3) preserve your business relationship. Participants will learn the L.A.P.S.E. Model to diffuse customer anger, understand several additional strategies to deal with unhappy customers, and use the L.A.P.S.E. Model in simulated customer interactions and role plays. Registration for the session is open through July 3. The registration fee of $99 includes a hot lunch, session materials, and a certificate of training completion.
Interested persons should visit www.marigoldconsulting.com/CustomerLunchandLearn for information on registration, payment methods, directions to the training venue, parking, and transportation.
Marigold Consulting offers snooze-proof training to individuals in all settings who want to bloom out of proportion personally and professionally. Marigold partners with session attendees to foster a comfortable and productive learning environment in which extraordinary ideas are birthed, practical solutions to everyday challenges are discovered, and raucous laughter is encouraged.
Lisa M. Newman