London, United Kingdom, June 24, 2007 --(PR.com
)-- Forrester Research, an independent research firm, today recognized Tealeaf™ as a Leader in “The Forrester Wave: Appliance-Based End-User Experience Monitoring, Q2 2007 (June 2007). The report calls the end user the “ultimate judge of IT and business alignment,” and cites a potential market of 12,000 end-user monitoring installations worldwide, with 2007 as “the year the market will take off.”
According to the report, Tealeaf “is an industry pioneer, as well as a unique proposition in the business-oriented end user monitoring space. From the company’s original solution, which analysed abandoned transactions on Ebusiness sites, Tealeaf Technology has spawned a series of solutions that target specific business views – becoming the unchallenged leader in customer behaviour analysis.”
A company’s position in the Forrester Wave is the result of its score on 35 criteria summarized by primary categories. Tealeaf received Number 1 score in strategy. Tealeaf also received the top score in subcategories including:
· Market Presence – Installed Base
· Strategy – Focus, Planned Evolution and Pricing
· Current Offerings – Data Collection, Real-time Capabilities, Console Integration, Reporting Capabilities, Product Scalability and Integration with Other Products
The report goes on to specify that “Tealeaf leads the business-oriented subsegment” and has “consolidated its CX solutions – cxImpact, cxReveal, cxView, cxVerify and cxConnect – into a number of reports that clearly and squarely address the business needs of marketing information through transaction analysis.”
“Tealeaf has seen phenomenal market potential for end-user experience monitoring since we were established in 1999. We are thrilled to not only see Forrester predict that this market is ‘taking off,’ but also be cited as an industry pioneer and the unchallenged leader in customer behaviour analysis,” said Rebecca Ward, chairman & CEO, Tealeaf. “Tealeaf offers the only solution that bridges the gap between IT and business by providing visibility and insight into every customer’s experience and solutions that answer the compelling question of why customers succeed or fail online.”
The full independent report, “The Forrester Wave: Appliance-Based End-User Experience Monitoring, Q2 2007, can be found at: http://www.tealeaf.com/resources/document_library/.
Tealeaf is the leading provider of online customer experience management solutions. Tealeaf’s CX family of solutions provides unprecedented enterprise-wide visibility into every user’s unique online interactions. This "360-degree view" of the online customer experience enables a clear and consistent understanding of the customer for Ebusiness, IT, customer service and legal and compliance executives and their organizations across a wide range of vertical industries including retail, banking, travel, insurance, telecommunications, pharmaceutical and transportation. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately-held. For more information, visit www.tealeaf.com.
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