Dallas, TX, August 02, 2012 --(PR.com
)-- Delta Locum Tenens, a business unit of The Delta Companies, recently launched a new online work log system that improves the experience of time submission and approval.
The Delta Companies online work log application creates on-the-go access for users in virtually any location. Providers can login via computer or mobile device to update and submit their work logs for approval. A notification is then sent to the corresponding approver at a client’s facility via email, no external login necessary. Additionally, online work logs ensure accurate billing and promote a green approach to time-reporting by eliminating unnecessary paper and printing costs.
Each quarter, The Delta Companies solicits feedback from customers through the Customer Experience Index survey to evaluate the experience providers and clients have with our service. The comments provided from the survey are also utilized to better understand where operational adjustments can be made to enhance the customer experience. After studying recent reports, the company spotted a trend in feedback denoting a preference for online work logs to replace handwritten paper copies. As of June, the company has adopted the electronic system, which is accessible through the web site.
Access for Customers
Providers are given a unique login username and password to use during assignments. Providers can access the online system by clicking the “submit work logs” link at http://www.deltalocums.com. Work logs can be updated and altered at any time before submission.
By logging in online via computer or mobile application, providers no longer have to travel to their approver’s facility for an in-person signature. The electronic work logs are formatted identically to prior paper copies, to support ease of use of both submission and approval. The work log system is designed to be user friendly for all levels of computer skills, and instructions for submissions are available on the site.
Facility representatives can provide electronic approvals during a time that fits with their schedule, and from the comfort of their own computer or device. Approvers do not need to login to the online work log system to complete a submission; they simply need to check their inbox for approval notifications, and click the unique link provided for that specific work by the approval deadline.
About the Customer Experience index
The Customer Experience Index is a single metric use to measure the experience customers are having with The Delta Companies services. The metric is the Net Promoter Score® that was developed by Satmetrix, Bain & Company, and Fred Reichheld, and is hosted by Inavero. It establishes a simple, actionable feedback and measurement system so that our organization will continually improve the customer experience while earning loyalty with our services. In addition to the metric, the comments provided from the survey are also utilized to better understand where operational adjustments can be made to enhance the customer experience across all service lines.
About The Delta Companies
The Delta Companies offer permanent and temporary staffing solutions nationwide for physicians, physician extenders, therapy and other allied healthcare professionals. Physician staffing services are represented by Delta Physician Placement and Delta Locum Tenens. All other healthcare staffing services are represented by Delta Flex Providers through the recruiting operation efforts of Delta Healthcare Placement and Delta Flex Providers.
Contact: Marc Bowles
Chief Operating Officer, The Delta Companies
Four Hickory Centre
1755 Wittington Place, Suite 175
Dallas, TX 75234
(800) 521-5060 x4102