Workplace Options Offers 24-Hour Call Center Services to EAP and Behavioral Healthcare Customers
Work-life provider now offers intake and referral service which incorporates crisis intervention, critical incident response and triage services for behavioral healthcare providers nationwide.
Raleigh, NC, July 18, 2007 --(PR.com)-- Workplace Options (WPO), the world's largest provider of work life employee benefits, now offers 24 hour professional clinician support for EAP customers with the new Advantage Answer24 service.
Staffed with credentialed clinicians 24/7, Advantage Answer24 provides EAPs with over-flow and after-hours call center support for all types of EAP cases and critical incidents through their state of the art service center in Raleigh, NC. WPO also maintains three other fully staffed, redundant service centers in Detroit, London, England and Dublin, Ireland. Each Advantage Answer24 representative is fully trained in all aspects of work-life and EAP delivery and has experience in intake and crisis management, clinical assessments, chemical dependency, trauma response, and other relevant interventions.
"Our goal is to be the one-stop work-life partner for EAP's," said Dean Debnam, CEO of Workplace Options. He continued, "We now have a simplified and complete solution at their disposal, eliminating the need to use multiple vendors for their EAP and work-life solution coverage."
"In addition, Advantage Answer24 provides a level of service integration currently not available in the after-hours market," explained Alan King, Workplace Options' president and COO. "This product is not just an answering service; it seamlessly links the overnight operations of our service center to that of our EAP partners. Work-life inquiries are handled by trained work-life specialists and can be addressed immediately, not handed off the next day."
Finally, Advantage Answer24 can be combined with WPO's suite of EAP products and services to include emindhealth's provider networking solutions, HelpHorizon's online counseling support and the case management system offered through our partnership with EAP Expert. These products can be easily integrated into an EAP or behavioral healthcare organization to provide comprehensive operations support.
About Workplace Options
Founded in 1982, Workplace Options (WPO) is America's largest provider of work-life services. WPO's market leading products are recognized for their innovative web delivery, flexibility and affordable pricing. Through its emindhealth division, WPO offers network management solutions that help EAP's run their businesses more profitably and efficiently. WPO's United Kingdom division, Employee Advisory Resource (EAR), is a premier provider of work-life services in Europe and offers EAP clients access to an expansive network of behavioral health providers throughout Europe and the World. Learn more at www.workplaceoptions.com.
Contact:
Sandy Egan
Workplace Options
(800) 699-8011 x2161
SandyE [at] workplaceoptions [dot] com
###
Staffed with credentialed clinicians 24/7, Advantage Answer24 provides EAPs with over-flow and after-hours call center support for all types of EAP cases and critical incidents through their state of the art service center in Raleigh, NC. WPO also maintains three other fully staffed, redundant service centers in Detroit, London, England and Dublin, Ireland. Each Advantage Answer24 representative is fully trained in all aspects of work-life and EAP delivery and has experience in intake and crisis management, clinical assessments, chemical dependency, trauma response, and other relevant interventions.
"Our goal is to be the one-stop work-life partner for EAP's," said Dean Debnam, CEO of Workplace Options. He continued, "We now have a simplified and complete solution at their disposal, eliminating the need to use multiple vendors for their EAP and work-life solution coverage."
"In addition, Advantage Answer24 provides a level of service integration currently not available in the after-hours market," explained Alan King, Workplace Options' president and COO. "This product is not just an answering service; it seamlessly links the overnight operations of our service center to that of our EAP partners. Work-life inquiries are handled by trained work-life specialists and can be addressed immediately, not handed off the next day."
Finally, Advantage Answer24 can be combined with WPO's suite of EAP products and services to include emindhealth's provider networking solutions, HelpHorizon's online counseling support and the case management system offered through our partnership with EAP Expert. These products can be easily integrated into an EAP or behavioral healthcare organization to provide comprehensive operations support.
About Workplace Options
Founded in 1982, Workplace Options (WPO) is America's largest provider of work-life services. WPO's market leading products are recognized for their innovative web delivery, flexibility and affordable pricing. Through its emindhealth division, WPO offers network management solutions that help EAP's run their businesses more profitably and efficiently. WPO's United Kingdom division, Employee Advisory Resource (EAR), is a premier provider of work-life services in Europe and offers EAP clients access to an expansive network of behavioral health providers throughout Europe and the World. Learn more at www.workplaceoptions.com.
Contact:
Sandy Egan
Workplace Options
(800) 699-8011 x2161
SandyE [at] workplaceoptions [dot] com
###
Contact
Workplace Options
Sandy Egan
(800) 699-8011
www.workplaceoptions.com
Sandy Egan
(800) 699-8011
www.workplaceoptions.com
Contact
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