Dubai, United Arab Emirates, December 14, 2012 --(PR.com
)-- LiveAdmins JLT will be a sponsor at the 4th GCC Government Organization Websites Global Competitiveness Strategy Development Conference held at Burj-ul Arab from 18th December 2012 to 20th December 2012. Hamza Nasir, LiveAdmins JLT’s Director of Strategic Relations, will speak on the 1st and 3rd day of the event. He will discuss the role of Live Chat online customer service in e-governance. This will be an excellent opportunity for people to get a glimpse into the future of the delivery of public services.
From the 18th of December through to the 20th of December in Dubai, IT experts, web developers, senior level executives, and government officials from all over the GCC will come together to discuss strategies for making their government websites ready to compete on a global scale. The ultimate objective of such initiatives is to usher in a new era where e-governance plays an essential role in the lives of residents of the Middle East in the form of e-public services and dissemination of information online.
As Mr. Ali Al Kamali, Managing Director of Datamatix (the organizers of the event), quite rightly said, “government websites are important because they allow programs and services to be offered in a more dynamic and interactive way – increasing citizen participation [and] convenience and speed in obtaining information or services, reducing costs in providing programs and information about government services, reducing the amount of paperwork, and expanding the possibilities of reaching new sectors of the community or offering new programs.”
In order to fully realize the advantages of well-developed government websites as mentioned by Mr. Kamali, LiveAdmins will be proffering its Live Chat online sales & customer service expertise and technology. Live Chat will help in bridging the gap between website owner and website visitor, between government and citizen. Chat is the most appropriate and convenient mode of communication for citizens using government websites – better than having to call the government or emailing and waiting for a reply. Chat will reduce costs for government organizations since it will enable citizens to ascertain the necessary information without having to overload government call centers. And as chat will give website visiting citizens the convenience of having all of their questions answered through a chat window within their browser, a wider portion of the community will have been served since the internet is not restricted to regions or office hours.
These are among the topics that will be addressed by Hamza Nasir and others at the event. Hamza’s focus will be on instructing on how chat will help maximize the effectiveness of government websites. Hamza Nasir and his company LiveAdmins have extensive experience in helping businesses (website owners) connect with their customers (website visitors) in order to increase for them their leads and sales and enhance their company and brand image. Hamza will present LiveAdmins’ chat expertise and technology as a powerful asset to the GCC’s e-governance initiative.