Singapore, Singapore, March 04, 2013 --(PR.com
)-- Signetique today announced a new priority technical support service that is available free of charge to its dedicated and cloud hosting customers. Believed to be a first in the Singapore web hosting scene, “JumpQ” is a red carpet technical support service where Signetique's premium hosting customers can expect to be served quickly and issues resolved up to 50 percent faster.
JumpQ reflects Signetique's commitment to its growing and diversified global customer base. With JumpQ, Signetique's customers can choose to call in on a dedicated phone number, raise a support ticket on a dedicated queue or simply use its online web chat service 24/7.
“Through our frequent engagements with customers, we have noted that while the issues faced by our dedicated and cloud server customers are minimal, they expect a lot more from us and want to be served in the snap of a finger, so to speak, and rightly so too,” said Kenneth Tan, COO Signetique. “After months of planning, we are pleased to launch JumpQ, the industry-leading hosting support service. We have created an exclusive team of engineers focused on the needs of our dedicated and cloud hosting customers. As the name suggests, with JumpQ, our customers can expect to be served quickly and have any issues addressed and resolved within a much shorter time frame.”
“Recent industry studies have shown that hosting customers' needs have changed. Today's servers may be part of a virtualized or cloud environment, resulting in a greater level of complexity. Customers may also require a more streamlined support when issues arise,” said Raymond Tan, CEO Signetique. “JumpQ addresses that need as our engineers are qualified not only to resolve the server problems encountered, they are able to do so with greater insights as they are trained to offer personalized service to our customers.”
This is how JumpQ works:
a) A customer can contact Signetique via a dedicated JumpQ phone line, raise a JumpQ support ticket or simply write via the web chat client.
b) Signetique's exclusive Priority Support Team will be notified immediately and will offer a suggestion and respond to the customer within 30 minutes.
c) If the issue encountered by the customer is of a more severe nature, Signetique pledges to resolve the problem within 4 hours.
Signetique has soft-launched the new JumpQ priority support service to a few select customers the last 4 weeks. Ngiam, a pilot-user of this service has this to say: “The tech support service I have experienced with JumpQ has a faster response time and the staffs are quite knowledgeable and helpful. I am full of praise for the staffs who have helped us in the past 2 weeks. I get to speak to the engineers directly - so that speeds up the resolution of issues."
For more information about JumpQ, please visit http://www.webhosting.com.sg/dedicated.
Signetique is one of the largest Singapore-based web hosting providers. It provides shared, virtual and dedicated hosting services and maintains facilities in Singapore, Malaysia, New Zealand, Taiwan, China and Japan. Customers requiring a one-stop Asia Pacific hosting solution can do so through their Singapore sales office. It pioneered the sub $100 dedicated hosting solution in Singapore and continues to provide cost-effective hosting solutions to its customers. Apart from providing standard dedicated server solutions, Signetique also allows complete customization of its servers that encompasses redundancy, high availability, disaster recovery and enterprise email hosting solutions. Signetique's customer profile ranges from small local businesses to multi-nationals and has been in the business for over 15 years. For more information about Signetique, please visit http://www.webhosting.com.sg.