Midlothian, VA, September 05, 2007 --(PR.com
)-- Maid To Sparkle, Inc. is awarding residential cleaning franchises that are highly customer service driven. Remember the days when the local gas station would actually service one's car by checking the oil, washing your windshield, and checking your tire pressure? Maid To Sparkle has implemented a solid customer service program in its franchise manual to bring back the days of old-fashioned customer care.
Maid To Sparkle is implementing a variety of factors to ensure the customer’s needs are always met:
1) Live operator taking phone messages via a toll-free number 24 hours a day
2) On-site inspections after every cleaning
3) Comment cards for customers to provide feedback to the home office
4) Blog set up for customers to provide instant feedback regarding the housecleaning
5) Solid employee development program and orientation process to ensure employees understand the value of customer service.
Have you ever dined out and the waiter asks, “Is everything OK?” The restaurant is actually saying, “Our service is mediocre”, or “Is something wrong?” Maid To Sparkle’s customer service asks their customers, “How may we improve your service?”
Maid To Sparkle is also concerned about their community. Maid To Sparkle is proud to be associated with Cleaning For A Reason, which provides women with cancer, free and discounted cleaning. This is just another way Maid To Sparkle is improving customer relations.
Maid To Sparkle has been in business over 9 years and feels that input from their community and franchisees is important. New franchisees have the possibility of joining their Franchise Advisory Council in which franchisees can make suggestions on improving customer service and on other aspects of operating their business.
For more information on franchise opportunities, please call Jonathan Bergstein at 804-382-7749
Interviews with the Maid To Sparkle team and photos are available on request.
Please contact Chris Cavazos at 804-874-9128 or firstname.lastname@example.org