Leeds, United Kingdom, September 16, 2007 --(PR.com
)-- What we found
The College of North West London (CNWL), in Brent, is one of the largest further education colleges in the London area, with over 900 employees and a student body of approximately 14,000, consisting of people of all ages, backgrounds and experiences.
CNWL comprises three separate educational campuses located in different parts of the London Borough of Brent; Kilburn Centre, Willesden Centre and Wembley Park Centre. With four ‘Centre of Vocational Excellence Awards’, the college offers an exceptionally wide choice of further education courses and is used by students as a stepping stone to employment or higher education. The college has developed a good reputation, as many students returning to CNWL whilst developing their careers, to acquire further qualifications or specialist training.
The safety and security of employees and the student body is a very serious priority for the CNWL and for many years the college has employed an external security partner to ensure that all campuses offer a safe and secure environment for people to work and study in, without fear of intrusion or interference.
The colleges’ security contract came up for re-tender at the end of 2006, and after a rigorous selection process, the college chose Work Facilities, part of the Work Inc Group, one of the UK’s leading facilities management organisations, on a three year contract.
What Work Inc did
The contract, which began on the 1st January 2007, was to provide round the clock manned security at each of the colleges’ three campuses, enforce access control and maintain security at the sites.
The Work Inc Group Work Facilities division has built up an excellent reputation for providing clients with full facilities services programmes, including all-important security provision. Whilst the company has an enormous amount of experience working with clients in an array of different business sectors, the CNWL represented the organisation’s first public-sector contract and with this, a new challenge.
Malcolm Rapier, Assistant Principal at the CNWL comments: “It became apparent from the very beginning that their fresh and considered approach to on-site security provision mirrored the colleges’ objectives perfectly. The package that Work Facilities put together showed an excellent understanding of where the security challenges would lie, and this, coupled with the company’s dedication to complete customer satisfaction, meant Work Facilities was the obvious choice for us.”
Work Facilities delivers the provision of security on the education centres through a team of 12 security personnel , plus an on-site manager. The team regulates access to each of the campuses through passes which people are required to present to security personnel as they enter and leave the site. Security personnel also provide a visible security presence across the sites, which helps to ensure peace of mind among the staff and students alike.
Making it work
“What we’re looking for is security provision that’s effective, noticeable and imperceptible at the same time.”
Malcolm Rapier, Assistant Principal, CNWL
Bill Squires, Managing Director of Work Facilities comments: “The fact that the College of North West London wanted us to start within weeks of the contract being awarded meant it was imperative that we assembled a team of professionals and integrated them with the colleges’ security procedures and ways of operating at the earliest opportunity. As we also inherited some of the remaining security team from the previous incumbent, it was vital that we trained them up to Work Facilities standards and embedded them in the company’s strong client-focussed culture, as quickly as possible, to ensure that we delivered a high quality of service. Following a detailed security survey conducted by a Work Facilities specialist, we organised a bespoke two day training package as part of the mobilisation process. This drew on the experience of existing staff and brought them together with new recruits to create a focused team dedicated to providing high quality service.”
There has been a positive response from staff and student to the provision of dedicated security teams at every campus within the college.
All say that they feel safe and fully at ease with the security personnel on the site and value hugely the role they are playing in contributing to the friendly environment which can be experienced within the college.
Bill continues: “In the short period of time we have worked with the College of North West London, we have worked hard to ensure that the security provision we offer at each campus is of the highest standard. It’s great to hear that both the college employees and students have commented positively on the service that we provide and we look forward to building on the strong relationship we have with the college going forward.”
Malcolm Rapier concludes: “Since Work Facilities began working with us, we have had nothing but positive comments from both students and employees on the re-assuring, but not intrusive, security presence that they offer. The college prides itself on its friendly and studious environment, and this has only been strengthened since Work Facilities joined us.”
About Work Facilities and the Work Inc Group
The Work Inc Group offer a wide range of services including architectural design, project management, workspace consultancy and design, interior fit out, furniture specification and sourcing, along with on-demand office services and full on-site integrated facilities management.
More information can be found at the Work Inc group website www.Work Inc.co.uk