Soundview Executive Book Summaries to Host Webinar with Shep Hyken

Soundview Executive Book Summaries will host an interactive webinar on November 12th with best-selling author Shep Hyken, to discuss the concepts in his latest book, Amaze Every Customer Every Time.

Philadelphia, PA, November 06, 2013 --( In this Soundview Live webinar, Tools for Delivering Amazing Customer Service, renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. Through revealing stories from Ace Hardware’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.

To help you empower employees at all levels, Shep brings the content to a deeply practical level. His Amazement Tools are simple, clear, useful for almost anybody, and supported with compelling research and stories. You will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time. Learn more at

Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.

In 1983, Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express – and that’s just a few of the A’s.

Attendees will learn:
• The top tier of Hyken’s 52 best practices, tactics and strategies for amazing every customer every time.
• The 7 amazement principles.
• Why everyone in the company must step up and lead in order to provide truly amazing customer service.
• The 5 tactical areas that have put Ace Hardware at the top of their industry in customer service.

About Soundview Executive Book Summaries
Founded in 1978, Soundview pioneered the concept of distilling the key points and ideas of full-length business books into easy-to-read 8-page text and 20-minute audio summaries, helping readers maximize their time and business intelligence. They have continued to enhance the summary content with author interviews, interactive author webinars, and video interviews with executives. Soundview’s 100,000+ subscribers worldwide include CEOs, government leaders, entrepreneurs, business consultants, academics, and students. Soundview is a part of the Philadelphia, Pa.-based Concentrated Knowledge Corporation. Visit for more information about Soundview Executive Book Summaries.
Rob Carter