Continual Service Improvement Implementation Guide Added in PinkATLAS™

Burlington, Canada, November 08, 2013 --(PR.com)-- Pink Elephant announced it has added six documents as part of its latest monthly release of PinkATLAS™, the company’s IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL®) online resource center. The October 2013 PinkATLAS release consists of a new Continual Service Improvement (CSI) Implementation Guide, which includes one project template, four process templates and one supporting document. This is the 18th Implementation Guide to be added to the PinkATLAS reference library, and can be found in the Implementation Guides section of the resource.

Pink Elephant’s resource additions reflect the latest revisions of ITIL 2011 and are now available for download to PinkATLAS subscribers. The updated resources are as follows:

Project Template
· Continual Service Improvement Practice Kick-Off – This presentation outlines the CSI and the Seven-Step Improvement implementation processes

Process Templates
· Overview Template – Provides a general overview of the CSI process and highlights its purpose and objectives, scope, benefits, key terms and definitions, and roles and responsibilities
· High Level Design Template – A high level discussion of the Seven-Step Improvement process, including the process flow, process activity descriptions, RACI Matrix, process policies, and integration points with services, other ITSM processes and the service lifecycle stages
· Management Information Template – Describes an approach to performance measures within the CSI practice organized along the lines of CSFs and KPIs, and broken out by service, process, lifecycle stages, and the CSI practice itself
· Process Diagrams – Provides editable Visio® flow charts used in the High Level Design Templates described above

Supporting Document
· Continual Process Improvement – Author Gary Case, one of Pink's respected Principal Consultants, shares a systematic approach to continual process improvement, addressing objectives, methods, roles and responsibilities, check lists and common process problem indicators

About PinkATLAS
Subscribers to this knowledge tool and ITIL resource center have access to customizable process maps, metrics and reporting templates and project plans. Pink’s extensive repository of IT Service Management (ITSM) documents also includes road maps, examples of ITSM Program Implementation how-tos, white papers and reference books, including 100 full-text business books and 100 “quick study” videos. All PinkATLAS subscriptions also include an “Ask-The-Expert” feature, providing subscribers year-round access to Pink’s highly experienced consultants.

For more information on PinkATLAS, or to "Take A Peek" of the product visit our website.

About Pink Elephant
Each year Pink presents must-attend IT Service Management conferences and leadership forums that bring together IT professionals from around the world. With a pioneering 30 year history, we are a global leader in ITIL expert-led consulting and ITSM best-practice education. Pink Elephant also offers a vast array of products and services, such as business simulation workshops and online implementation tools, to help you meet all your IT and business goals.

For more information and to check out our full list of products and services, visit pinkelephant.com and follow Pink Elephant on Twitter: @theitilexperts

For more information, please contact:
Mehreen Hasan
Marketing Department
Pink Elephant
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Email: m.hasan@pinkelephant.com

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