Independence, OH, January 24, 2014 --(PR.com
)-- Technology partners Computer Troubleshooters and Geeks On Call recently celebrated the shared success of their 2014 National Accounts initiative. The two IT firms’ National Accounts initiative involves Luv My Pet, the nation’s largest provider of convenient and affordable pet vaccinations offered in pet stores. Luv My Pet has 14 offices that administer state regulated vaccination services around the country as well as 4 corporate locations.
Merrymeeting Group is the parent organization for both Computer Troubleshooters and Geeks On Call. These two companies form the largest IT services franchise network in the world with a combined IT workforce of over 1,000 highly skilled technicians. Merrymeeting Group’s two cornerstone technology companies provide a wide range of IT solutions and services for both small businesses and large companies in North America, South America, United Kingdom, Australia, and New Zealand. Merrymeeting Group is headquartered in Independence, OH.
“With Computer Troubleshooters’ and Geeks On Call’s vast network of skilled technicians, our National Accounts initiative is capable of targeting companies such as Luv My Pet that have geographically dispersed offices and staff. We provide our clients with a single point of contact for anything IT related, from onsite and remote support, to assisting with the rollout of new technology,” states Dave Roush, President of Geeks On Call.
Computer Troubleshooters and Geeks On Call completed a major technology upgrade and hardware rollout in 2013 for Luv My Pet. After the initial upgrade, local franchise owners and technicians will continue to deliver a combination of remote and onsite support to Luv My Pet’s 18 locations. In many cases, the same IT technician will consistently provide service to the local Luv My Pet office.
Leonell Rodriguez-Vargas, National Accounts Manager for Merrymeeting Group commented on client satisfaction results of the project, “Our benchmark for quality control is the Net Promoter Score, a metric we’ve used for quite some time to measure client satisfaction from our franchisees and technicians. Throughout the rollout and ongoing support, we’ve maintained a 100% rating for all Luv My Pet offices serviced by our Geeks On Call and Computer Troubleshooters franchisees. That lets us know that we have the right people in place, moving forward.”
Computer Troubleshooters and Geeks On Call are looking forward to a long term relationship with Luv My Pet.
About Computer Troubleshooters and Geeks On Call
Computer Troubleshooters is the largest international network of franchise owners providing onsite computer services to small businesses and residential users. Computer Troubleshooters now has over 356 franchises worldwide in more than 28 countries. Geeks On Call has over 96 franchises in 50 states providing on-site services and support to both small business and residential customers. Geeks On Call pioneered the concept of “Computer Solutions At Your Home & Business” with skilled technicians providing same-day, on-site support at many locations around the country.
Computer Troubleshooters and Geeks On Call are both excellent franchising opportunities that provide continual technical training and support; access to office administration and billing systems; a local website with SEO services; plus active marketing campaigns that make it easy for customers to find the services of local franchises.
For further information on Computer Troubleshooters and Geeks On Call please contact:
Director of Marketing
Geeks On Call